Trending Lyricist I

ARC disconnects from SUB and Surrounds when TV is turned on

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I’m have a problem with a Sonos ARC, it disconnects from the Sub and Surrounds when the audio input becomes active (TV, BD Player turned on). It will reconnect to the Sub and Surrounds after all Sonos components are power cycled. It will stay connected to the Sub and Surrounds as long as the audio input stays active, but if the audio input becomes inactive and then active again it disconnects from the Sub and Surrounds. It does not matter if I use eArc or the optical audio from my TV or directly from a BD player. The only thing that seams to fix the problem is to wire all the Sonos components together. But it’s not an RF interference problem because once I get the ARC, Sub and Surround to work when the TV is on, they keep working until the TV is turned off and then back on. I didn’t have a problem a month ago but there was a firmware upgrade I think broke the system. My setup has to be wireless to separate the surrounds. Does anyone have a fix?

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buzz

Grand Maestro

Submit a diagnostic now (while the system is working)and keep track of its confirmation number.

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mchorn64Author

Trending Lyricist I

I submitted a diag., it’s been 36hr sense it started working. I put the components back where they were when the problem first started. They still work fine.

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mchorn64Author

Trending Lyricist I

Now it’s broke again, same problem it loses the Sub and Surrounds when the audio stream starts.

I had 9 days of it working.

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mchorn64Author

Trending Lyricist I

Just double checked, if I power cycle the ARC it reconnects to the Sub and Surrounds. But as soon as I start an audio stream from the TV or Internet it disconnects from the Sub and Surrounds. I put all the Sonos speakers on the floor close to each other, and away from all other signal sources, I have the same problem so it’s not interference.

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mchorn64Author

Trending Lyricist I

Most of the time it will recconect to the Sub and Surround after the audio stream is stoped. I’m using the iphone app to monitor the Sonos system.

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mchorn64Author

Trending Lyricist I

Is there anyway to get a hold of some one at Sonos that is not following a worthless flow chart that always seem to go back to square one???????????????? I’ve just wasted more time with there support going over the same things and when the system starts to temporary work I’m back to square one. They never seen to rember anything I’ve told them before and always circule back to the speakers being to far apart but I had the problem when I put them with in 1 foot of each other. Or RF interference when I had all the speakers setting in the middle of them room away from every thing else.

F---king Sonos supp

ort has me so pissed seeing now I’m seeing red!!!!!!!!!!

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mchorn64Author

Trending Lyricist I

The last thing they told me is the speakers have to be within 10’ of each other to work.

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mchorn64Author

Trending Lyricist I

But I already tried 1 foot, so I guess they meant to say 10mm