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Contributor I
February 1, 2021

Android and Trueplay

I have read the thread on no Android integration for Trueplay, but I would hope spending 1500 on a system there would be a better solution than "borrow an iOS device from a friend"!  Especially after3+ years!!!  First thought, if it is a microphone issue, then standardize your system with 1 mic to calibrate your system with.  Yamaha, Marantz, Denon, Pioneer etc ALL provide a setup mic with their systems.  Microphones among iOS devices also differ, they are different from year to year and model to model.  So that verbage doesn't add up or holdmuch water.   Second, before the android bashing begins, I bet the cost of my system if the table was turned and it only worked on android and not iOS devices, there would be a loud outcry of Apple users, especially if told to go "borrow" an android from a friend.  Not that this will change anything but I got to express my opinion.  I'm the proud owner of a top-of-the-line Sonos system that is"Meh" at best.

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Pinned Reply By Xander P

Hi @ihavoc, thanks for reaching out to the Sonos Community.

While it may not be specified on the Arc page that an iOS device is required for Trueplay, you can find here a list of Trueplay compatible devices, and it’s also stated on the main TruePlay page that an iOS device is required - that being said I’ll be happy to pass on your feedback to make it a little more obvious.

Regarding the different models of each iPhone line having different microphones - while this is true, the number of different models of phone running Android operating systems is on a different scale (a quick Google search showed 24,000 different models in 2015), with potentially thousands of different models of microphone installed, and different combinations of microphone, OS, and other hardware components. While we would love to bring Trueplay support to all Sonos systems, accounting for that level of variability in a process which requires precise measurements like Trueplay is unfortunately not feasible.

I do agree though that bringing Trueplay to non-iOS households (like my own) would be a great improvement, and hopefully it’s something that will be possible in the future.

176 replies

February 1, 2021

 if the table was turned and it only worked on android and not iOS devices, there would be a loud outcry of Apple users, especially if told to go "borrow" an android from a friend.

I don’t disagree with your post, but why would things be any different from what they are if the tables are turned? Those with iPhones would then shout just as much as android users do. Although given the reason that Sonos puts forth for why android is not accommodated, if android users were to be accommodated, so would be iPhone users.

Lead Maestro
February 1, 2021

Android users have been complaining about not being able to do Trueplay tuning for years yet they still continue to purchase Sonos products. Sonos must be doing something right.

"Receive with simplicity everything that happens to you." - Rashi
Contributor I
February 1, 2021

Not saying they would, just saying the lack of support from iOS users to pressure Sonos to lend an ear and fix the problem is sad, in fact it's just the opposite.  There has been plenty of backlash from Apple users in previous posts that basically say quit whining Android users and just live with it...it's been well over 5 years that this has been an issue with Sonos.  Other companies, other products have functional apps that equally support android and iOS, so wouldn't be out of the realm of reality for Sonos to fix the problem.  Reading about microphone variability among iPhones and other iOS devices makes me question the reasoning Sonos gives.  I assume you are an iOS user, and I'm not anti apple in any way.  But you would not appreciate me telling you to quit whining and just live with a less than equal experience just because you had a different device with a different OS.

Contributor I
February 1, 2021

I was "duped" by the salesman, my mistake for not doing the research.  Caveat emptor!  But not a good deal of notification by Sonos to tell me boldly that your experience will be less than optimal if you don't have iOS.  

Contributor I
February 1, 2021

Android users have been complaining about not being able to do Trueplay tuning for years yet they still continue to purchase Sonos products. Sonos must be doing something right.

This is a perfect example of what I'm talking about.  Why all the negativity towards a certain group, why should they (we) be excluded from the full experience?

February 1, 2021

I use whatever works well for me with no hard and fast attachment to any brand - thus, I have Mac, Android phone, Sonos and Echo. I have not found it that hard to borrow an iPhone for the rare occasions  tuning is needed because once done, there is no need for the iPhone. 

But yes, Sonos should have fixed this issue by now, no argument about that.

melvimbe
February 1, 2021

As an android user, I would like to have seen them come up with some sort of Trueplay tuning option by now.  I don’t know how difficult it is to do this.  It seems that if variations in mic hardware is the issue, a simple plug in mic to your phone/tablets headphone jack should do it.  It makes me think it goes beyond just mic hardware.  It’s all speculation though, so who knows.

Regardless, the issue isn’t going to keep my from buying Sonos, or looking to spend money to replace my system.  

Danny
controlav
Lead Maestro
February 1, 2021

I have no Android devices, but I have never bothered with Trueplay on any of my iOS devices.I consider it a niche feature that I have no interest in trying with on my ten Sonos devices.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
ratty
February 1, 2021

I have never bothered with Trueplay on any of my iOS devices.

Room correction is routinely cited as one of the most important ‘tweaks’ one can make. Its effects range from marginal to transformative, depending on the amount of resonance, reinforcement, etc.

February 1, 2021

I have no Android devices, but I have never bothered with Trueplay on any of my iOS devices.I consider it a niche feature that I have no interest in trying with on my ten Sonos devices.

I found it made a big difference, particularly on pop music at higher volumes where the uncorrected device was very poor. I only managed to tune it as a friend visited with an iphone - the original itouch that I bought to control the Sonos kit was obsoleted years ago and I’m certainly not buying another one.

Indeed, I thought that the tuning made such a big difference that I finally tuned by AV receiver/system, with a similar degree of improvement. 

ISTM that compensating for different room acoustics is the way forward.