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orenhazan
Enthusiast I
September 21, 2023

15.8 update is a nightmare

  • September 21, 2023
  • 147 replies
  • 8179 views

i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

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    Pinned Reply By Corry P

    Hi @orenhazan et al

    There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    147 replies

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    DanyAlva
    Lyricist II
    November 22, 2023

    So I just got a samsung s95c and sonos beam gen 2 - should i avoid any firmware update on both devices? Is that even possible? Not sure if its going to force updates

    Ken_Griffiths
    Ken_Griffiths
    November 22, 2023

    So I just got a samsung s95c and sonos beam gen 2 - should i avoid any firmware update on both devices? Is that even possible? Not sure if its going to force updates

    No it’s not possible. It forces the update during setup. I suggest you try it with HDMI-ARC enabled, but only if you initially encounter issues with eARC enabled on the TV.

      orenhazanAuthor
      Enthusiast I
      November 22, 2023

      So I just got a samsung s95c and sonos beam gen 2 - should i avoid any firmware update on both devices? Is that even possible? Not sure if its going to force updates

      i don't think that you have a issue with the S95C all the issues is with the samsung 2022 line not the new C line.

        DanyAlva
        Lyricist II
        November 22, 2023

        So I just got a samsung s95c and sonos beam gen 2 - should i avoid any firmware update on both devices? Is that even possible? Not sure if its going to force updates

        i don't think that you have a issue with the S95C all the issues is with the samsung 2022 line not the new C line.

        Oh, really? Fingers crossed, i’ll report back once I finish the setup

          sunege55
          Lyricist I
          November 24, 2023

          I have exact the same issue as that of orenhazan. I have Samsung S95B and Sonos beam(gen2). The Sonos firmware update 15.10 didn’t fix the problem.

            Ken_Griffiths
            Ken_Griffiths
            November 24, 2023

            I have exact the same issue as that of orenhazan. I have Samsung S95B and Sonos beam(gen2). The Sonos firmware update 15.10 didn’t fix the problem.

            See this link and perhaps follow the Staff advice:

             

              orenhazanAuthor
              Enthusiast I
              November 25, 2023

              I have exact the same issue as that of orenhazan. I have Samsung S95B and Sonos beam(gen2). The Sonos firmware update 15.10 didn’t fix the problem.

              i know that 15.10 didn’t help. all that’s left to do is wait to a fix for this issue from sonos team.

              orenhazanAuthor
              Enthusiast I
              November 25, 2023

              I have exact the same issue as that of orenhazan. I have Samsung S95B and Sonos beam(gen2). The Sonos firmware update 15.10 didn’t fix the problem.

              See this link and perhaps follow the Staff advice:

               

              this is not the same issue that we have.

                Ken_Griffiths
                Ken_Griffiths
                November 25, 2023

                I have exact the same issue as that of orenhazan. I have Samsung S95B and Sonos beam(gen2). The Sonos firmware update 15.10 didn’t fix the problem.

                See this link and perhaps follow the Staff advice:

                 

                this is not the same issue that we have.

                I don’t understand, why was that post then from @Corry P put in this thread, I thought it was referring to this/your reported issue? I read that Staff post as Sonos needed to gather more data about the specific models of Samsung TV that were affected and then were going to gather data from the users diagnostic reports and fix the issue (presumably in conjunction with Samsung), Am I misreading his post here then?

                It was your post (@orenhazan) that opened this thread.

                  orenhazanAuthor
                  Enthusiast I
                  November 27, 2023

                  So I just got a samsung s95c and sonos beam gen 2 - should i avoid any firmware update on both devices? Is that even possible? Not sure if its going to force updates

                  i don't think that you have a issue with the S95C all the issues is with the samsung 2022 line not the new C line.

                  Oh, really? Fingers crossed, i’ll report back once I finish the setup

                  did the s95c work well with the beam gen 2 ?

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