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orenhazan
Enthusiast I
September 21, 2023

15.8 update is a nightmare

  • September 21, 2023
  • 147 replies
  • 8179 views

i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

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    Pinned Reply By Corry P

    Hi @orenhazan et al

    There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    147 replies

    Show previous replies
    orenhazanAuthor
    Enthusiast I
    November 17, 2023

    UPDATE: sonos frimware 15.10 did not fix the issue is still the same as before.

    Meanwhile FWIW, I’ve seen two workarounds mentioned, switch off eARC on the TV, or use the Sonos optical adapter and connect the Sonos Soundbar to the TV’s optical port.

    if you switch off eARC on the tv You give up Dolby Atmos and it's a High price for me.

    the same price with optical adapter.

    Do you use any external media devices? If not, you should be able to disable eARC without losing Dolby Atmos audio from the TV’s native apps.

    i use apple tv so i have  to leave eARC on.

    Ken_Griffiths
    Ken_Griffiths
    November 17, 2023

    @orenhazan,
    Yes, as @GuitarSuperstar mentions, you should still get DD+ Atmos from each of the streaming services like Netflix, Prime Movies, Disney+ etc. with the TV eARC disabled and just use the port as HDMI-ARC - you will only be missing out on Dolby TrueHD (with/without, Atmos) and McPCM formats - it’s a small price to pay until the issue is fixed… by either Sonos, Samsung (or both).

    Ken_Griffiths
    Ken_Griffiths
    November 17, 2023

    Do you use any external media devices? If not, you should be able to disable eARC without losing Dolby Atmos audio from the TV’s native apps.

    i use apple tv so i have  to leave eARC on.

    Just use the TV’s native App’s - and you’ll be able to get Atmos.

    DizzyBoyUK
    Lyricist III
    November 17, 2023

    Atmos works fine on ARC, you'll only be losing TrueHD but could always switch it on when/if you need it. Optical is a much bigger compromise, limited to Dolby Digital and no Atmos.

      Tdotishome
      Lyricist I
      November 18, 2023

      I'm having the same issue with two different TVs. 
       

      Arc + Sub disconnecting from Samsung TV until they are both power cycled. 
       

      Playbar disconnecting from Sony tv until power cycled. 


      My Play:1 speakers still working perfectly. 

      Ken_Griffiths
      Ken_Griffiths
      November 18, 2023

      I'm having the same issue with two different TVs. 
       

      Arc + Sub disconnecting from Samsung TV until they are both power cycled. 
       

      Playbar disconnecting from Sony tv until power cycled. 


      My Play:1 speakers still working perfectly. 

      The Samsung issue seems to have been reported in this and one or two other threads here in the community, but also with other brands of Soundbar, I see, besides Sonos, hence the various Samsung updates in September and in more recent days.

      It’s the first time I’ve seen the issue mentioned in relation to a Sony TV though🤔? Have you checked the "IP Simple control" setting on that TV, as mentioned online and also discussed in this thread below, just in case it’s perhaps that ‘known’ Sony issue instead?

       

      Airgetlam
      Airgetlam
      November 18, 2023

      There’s several threads about how to turn off some RS232(?) setting to get Sony’s to work properly and not disconnect. 
      We appear to be waiting on Samsung to update the firmware on some of their TVs. I don’t have one, but you may want to try turning off eARC and leaving ARC on. 

      Bruce
        Airgetlam
        Airgetlam
        November 18, 2023

        Ah, that’s the link, thanks @Ken_Griffiths …

        Bruce
          Domi93
          Lyricist I
          November 20, 2023

          I've had the same problem for about a month. nothing really helped. I accidentally noticed that if you check for software updates manually (via the Samsung TV), the connection is then established automatically. although of course no update is installed as it is up to date with 1602.2. Sonos with 15.10 too. I will also test the interim solution with the Sonos app. Both but not a permanent condition!

          orenhazanAuthor
          Enthusiast I
          November 20, 2023

          I've had the same problem for about a month. nothing really helped. I accidentally noticed that if you check for software updates manually (via the Samsung TV), the connection is then established automatically. although of course no update is installed as it is up to date with 1602.2. Sonos with 15.10 too. I will also test the interim solution with the Sonos app. Both but not a permanent condition!

          i also noticed that if i wait a 5 minutes after i turned on the tv the beam make a restart by itself and after that there is a 5 seconds with no sound from the tv. and after that the beam connect by eARC to the tv. 

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