Enthusiast I

15.8 update is a nightmare

Forum|Forum|3 years ago
September 21, 2023
147 replies
8179 views

i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

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Pinned Reply By Corry P

Hi @orenhazan et al

There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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O

orenhazanAuthor

Enthusiast I

after a few days that it’s work fine. now it get worse before the update. the fix have to come from sonos.

O

orenhazanAuthor

Enthusiast I

Bonjour à tous,

j'ai enfin réussi à résoudre mon problème après 2 appels à Sonos et 1 appel à Samsung

Avec Sonos nous avons retiré tous ce qui étaient branchés à la TV sauf la Beam

Puis j'ai également retiré les mises à jours automatiques (sur l'iphone) Sonos

Puis j'ai appelé Samsung et on a fait un reset d'Usine - attention pas celui que vous pouvez faire seul - celui fait par le technicien Samsung

Et Depuis je ne perds plus la connexion E arc toutes les nuits

Par ailleurs il faut noter que ma tv est passée sous une version 1602 entre temps !

Bref vous l'aurez compris je ne sais pas si c'est l'arrêt de la mise à jour ou le reset de la tv qui a résolu le pb.

Bon courage à tous

i try this fix before. it’s works for a while fine and after that it adds to what is was before.

106rallye

So, have you mentioned this to Sonos?

O

orenhazanAuthor

Enthusiast I

So, have you mentioned this to Sonos?

I have already spoken to them many times without success.

they said they are working on a fix for the problem but I'm skeptical that will happen.

106rallye

From what I read here Sonos seems to think the original problem is solved and they need to be convinced for some it isn’t. So mentioning this to them directly should help them noticing.

O

orenhazanAuthor

Enthusiast I

From what I read here Sonos seems to think the original problem is solved and they need to be convinced for some it isn’t. So mentioning this to them directly should help them noticing.

I know exactly what I was talking about with sonos and they also understood exactly what issue I was talking about.

the first issue sonos fix in 15.9. but the important issue that the beam not connectd to the tv when you turn on the tv the don’t fix yet.

i always talk with sonos only on the beam connect issue.

I opened this post only to one issue and for me it is the most important. The second issue that the beam have no audio after connect to tv didn't bother me at all and I did not experience this issue.

O

orenhazanAuthor

Enthusiast I

UPDATE: sonos frimware 15.10 did not fix the issue is still the same as before.

Ken_Griffiths

UPDATE: sonos frimware 15.10 did not fix the issue is still the same as before.

Meanwhile FWIW, I’ve seen two workarounds mentioned, switch off eARC on the TV, or use the Sonos optical adapter and connect the Sonos Soundbar to the TV’s optical port.

O

orenhazanAuthor

Enthusiast I

UPDATE: sonos frimware 15.10 did not fix the issue is still the same as before.

Meanwhile FWIW, I’ve seen two workarounds mentioned, switch off eARC on the TV, or use the Sonos optical adapter and connect the Sonos Soundbar to the TV’s optical port.

if you switch off eARC on the tv You give up Dolby Atmos and it's a High price for me.

the same price with optical adapter.

G

GuitarSuperstar

Lead Maestro

UPDATE: sonos frimware 15.10 did not fix the issue is still the same as before.

Meanwhile FWIW, I’ve seen two workarounds mentioned, switch off eARC on the TV, or use the Sonos optical adapter and connect the Sonos Soundbar to the TV’s optical port.

if you switch off eARC on the tv You give up Dolby Atmos and it's a High price for me.

the same price with optical adapter.

Do you use any external media devices? If not, you should be able to disable eARC without losing Dolby Atmos audio from the TV’s native apps.

"Receive with simplicity everything that happens to you." - Rashi

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