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orenhazan
Enthusiast I
Sep 21, 2023 8:13 AM UTC

15.8 update is a nightmare

i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

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    Pinned Reply By Corry P

    Hi @orenhazan et al

    There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

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    cloudeen
    Lyricist I
    Nov 27, 2023 2:38 PM UTC

    my beam gen2 have exact same problem pairing with my new s90c since day 1 (1.5 week ago).
    It was flawless with my previous tv LG CX.

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    orenhazanAuthor
    Enthusiast I
    Nov 28, 2023 12:31 PM UTC

    my beam gen2 have exact same problem pairing with my new s90c since day 1 (1.5 week ago).
    It was flawless with my previous tv LG CX.

    my friends have the s95c and the beam 2 and don’t have the connect issue. i think it’s because the one connect box that works differently.

    because of that i ask about the s95c.

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    cloudeen
    Lyricist I
    Nov 28, 2023 2:34 PM UTC

    my beam gen2 have exact same problem pairing with my new s90c since day 1 (1.5 week ago).
    It was flawless with my previous tv LG CX.

    my friends have the s95c and the beam 2 and don’t have the connect issue. i think it’s because the one connect box that works differently.

    because of that i ask about the s95c.

    Sounds plausible.
    When will sonos (or samsung) fix the issue? Starting to get annoyed by this bug.

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    Majo Bordáč
    Lyricist III
    Nov 29, 2023 6:07 PM UTC

    Nothing has changed since September, is it time to get rid of all sonos products? For the price of sonos products, I expect them to work at 100% and not just walk to the plug and turn on the soundbar all the time. 

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    Domi93
    Lyricist I
    Nov 29, 2023 6:15 PM UTC

    Does anyone know whether the problem only occurs with Sonos products or also affects other brands that are connected to Samsung TVs via ARC? Otherwise it is due to the Samsung firmware. Unfortunately I can't check it.

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    Jezzb
    Lyricist I
    Nov 30, 2023 6:34 AM UTC

    I had the same issue for the past few weeks on my Samsung S95b. Support couldn’t help. I randomly tried clicking on connected devices, then clicking connection guide, then clicking hdmi (eArc). It seemed try recognise the beam from there and I haven’t had the issue since. Unsure if it’ll work for anyone else but it seems to have worked for me. 

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    Bernzzz007
    Lyricist I
    Dec 3, 2023 4:58 AM UTC

    I have exact the same issue as that of orenhazan. I have Samsung S95B and Sonos beam(gen2). The Sonos firmware update 15.10 didn’t fix the problem.

    Same here! I’ve been having this issue for 3 months now. Did everything and nothing fixed this issue. Sonos works for like 3 days then disconnects and the S95B does not detect it, so I have to power off the Sonos then back on to make it work again. 

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      orenhazanAuthor
      Enthusiast I
      Dec 9, 2023 3:47 PM UTC

      i upgrade my tv to the samsung S95C 77 and i am happy that in this tv the issue does not exist it’s work properly with the beam 2 and connects like it should to the beam 2 every time i turn the tv.

      the issue with the beam was one of the reasons that i upgrade my tv after i check for sure that the S95C don’t suffering with the sonos beam 2 issue.

      i know that it’s take a lot of time for sonos to come out with a fix for this issue and i didn’t want to wait.

      also i want to upgrade the size of my tv from 65 inch to 77 and i am glad i did it.

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      orenhazanAuthor
      Enthusiast I
      Dec 13, 2023 7:09 AM UTC

      can someone update if the 15.11 frimware fix the issue?

      i don’t have the S95B anymore so i can’t check.

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      DizzyBoyUK
      Lyricist III
      Dec 13, 2023 9:08 AM UTC

      Doesn't appear to have, sadly my TV was back on TV speaker this morning. My opinion of Sonos is rapidly falling through the floor......

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