14.14 is out, did it fix Arc+Sub for you?

Just updated to 14.14, lo and behold, there were no sound from my One SL surrounds and sub! The Sonos APP could not find the devices and I was ask to reconnect. Took me a while (restart router … on/off spakers/sub …) but got nothing in the end. Connection failed. I decided to leave them alone and out of a sudden the surround (only the right side though) and sub came back to life. Still cant get the left surround to reconnect.

Come on Sonos. This is ridiculous and unfair. Buck up and fire those useless team running the show before your customers dump your speakers for good. 

Never got to experience 14.10...I asked a tradesman home entertainment /automation installer with many years experience about upping to surround without amp and large speakers and said Sonos beam was best bang for buck.Bought arc/ sub combo to push it up a step...had to update to 14.12 immediately to set up...sounds way better than old soundbar but I wonder what the old version you guys keep saying is so great sounds like...I am a newb here .Maybe I should have stuck with Sony that has never let me down with anything...Expensive lesson unless they fix this I guess . sounds a little sterile and lack of real eq and levels is pretty weak. Peter P is the man with tests to prove it.Was thinking of getting sl1’s for rears but holding off now. trying to angle arc to get height channel to be over head instead of over tv. I know ceiling fan probably the problem but no way to add ceiling speakers as height channel with this system. 14.14 changed nothing for me

RWPM;

Unrelated, but operating ceiling fans will tinker with the height channels and ceiling speakers. The Leslie Speaker deliberately invokes this effect.

Sonos - let’s all just quietly walk back from these “enhancements” and enjoy 14.10 the way we like it. We won’t even acknowledge this massive screw up ever again. We promise. 😃 

Happened to me also. I unplugged and reset  everything including router, in the order prompted by the app. Worked after that for me. Worried about it for a bit but all okay after 24 hours.

I installed 14.14.  Wasn’t much different.  Out of frustration removed both subs and added them back. My system sounds like it used now.

I’m very sad to report that 14.14 has not fixed the sub issue for me at all. I updated, ran Trueplay again…

With Trueplay enabled, mid-bass is boomy and low/sub-bass is gone. With Trueplay off, sub bass is strong and mid-bass is lacking. Neither sounds great. For now, I have Trueplay off with Bass +6 and Sub +6 (my settings before 14.12 were all 0) but it still just doesn’t sound right.

Very frustrating. 

Did you run Trueplay again? I may try this to see if it helps...

Yes I turned it on. I did not retune. 

The 14.14 update did nothing to correct the low bass output from my setup -- Sonos ARC + (+subx2+LS+RS) when TruePlay is on.  Not sure what Sonos did here but my system sounds like garbage after this update.  With TruePlay turned off, the sub sounds as it should with more potent bass.  Hopefully they can get this resolved soon.