Question

Sonos Ace - Static

Forum|Forum|1 year ago
June 5, 2024
52 replies
3803 views

Mark Derrick
Contributor I

Just had my new Ace delivered, and there seems to be a slightly varying static sound coming from the right headset.

Anyone getting this too?

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AznIrish
Lyricist I
Forum|Forum|1 year ago
June 25, 2024

Exact same issue, static like noise originating from right headphone, particularly prevalent when taking calls with the headset, otherwise noticeable during in between songs and when music paused. Appears to only present with active noise canceling on. Hoping it’s something that can be resolved with a firmware update or only impacting a small number of units.

Update:

Worked with Sonos Customer Service team, to get a replacement pair sent. Can confirm the replacement pair does not have any of the static noise originating from the right headphone, call experience is much improved, and ANC in general appears to be better. Given the circumstances, Sonos Customer Service did a great job, and kudos to the team(s) responsible for addressing this issue.