Sonos Ace - Static

Keep us posted!

No I dont have this issue with mine. Mine sound clean. 

Are you connected via Bluetooth or do you cable yours? I’ve been doing some random tests to see what’s causing this light buzzing-mechanical sound. I am definitely not certain yet but I think it might be Bluetooth interference or similar. 
 

It’s very noticible especially if you play a song then stop it and listen to the right cup in noise cancelling mode. 

After doing some testing this morning, it’s definitely related to the noise cancelling drivers. 
 

If you switch off noise cancelling from the app ‘noise control’ off - buzzing is gone. So:

1- either we have faulty noise cancelling and these need to be returned. 
2- it’s a software issue. @Sonos we need HELP please. 
 

You’ll need to contact Sonos customer services directly.

I am using mine mostly via bluetooth - I just checked again to ensure my reply is correct and I am still NOT hearing any hissing / static in the right ear cup or left tbh. I just played a few tracks and paused as you said and no hissing. I tried with ANC on and off. 

Oh god, thank you for this topic.
I have the same issue, I was afraid I got a defective unit.

Since a lot of people hear the same static noise, I hope this is software issue and they will find a solution. For now, I'm not returning my Ace, I will stay in touch here.

Symptoms : right ear with annoying bzzzzz, with or without ANC. When changing mode (ANC / AM), the sound seems to disappear but it comes back. 

edit : 

i can confirm : If you switch off noise cancelling from the app ‘noise control’ off - buzzing is gone

Thank you for all the comments here. 
 

So I’ve done extra testing and I’m trying to use the cables and plug directly into my PC or my iPhone and with or without noise cancelling on the buzzing is gone. So now I don’t know if this means it’s the Bluetooth causing this issue/the static noise.

I know we have 30 days to return it. I just wonder if we will get an answer soon enough about this so that we can keep our units if it can be fixed by software update.

It’s strange that some of us can hear it and some of us can’t. I just wonder if our units are faulty somehow.

Hi @Mark Derrick et al

I’m sorry to hear of the issue you all are having with your new Aces! Please ensure you have the latest Sonos update and Sonos app update, and if the issue is still present, I’d encourage you to call in to our technical support team for assistance.

I hope this helps.

Hi @Corry P 

thanks for the reply I have indeed updated the app and the ACE. I’ve just called your customer service and it says there’s a 45min wait time….

It seems like a common problem as there are so many of us raising this issue here. Did you receive any notes from your Technical Team? Are they aware of this issue? 
 

After extensive testing today, I’m pretty sure it’s something related to Bluetooth and ANC combined.