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Question

Issue with the Ace ULTRA

  • September 30, 2026
  • 2 replies
  • 41 views

There is a small issue with the ACE ULTRA I just received. It’s up to date to begin with (latest firmware).
When I listen to music using USB C on my Mac, when I take off the headset to put on the table, the music does not stop. When I put it back on my head, the music is paused.

Anyone experiencing the same issue?

2 replies

Stanley_4
  • Grand Maestro
  • September 30, 2026

Have you checked the "wearing" sensor to make sure it is clear?

Maybe toggle the pause setting on and off and couple times to see if it clears up.


  • October 1, 2026

Yes, I experience the same thing with the Ace (not Ultra). Sometimes it stops when you put them on and plays when you take them off. It’s like every other time you take them off / put them on, the play/pause reverses.