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wildfire6522
Contributor I
Apr 24, 2023 7:52 PM UTC
Answered

Sonos with google assistant not working for playing music anymore

So today I ran into an odd issue with both my Move and Roam, when I go Hey google play XXXX on Pandora. It will respond playing XXXX on Pandora, then silence. Same thing happens when I say play XXXX on YouTube music. It will response playing XXXX on YouTube music and then silence.

If I go into the app on my phone and select what to play, it will start playing on the speaker.

Losing the ability to have music play via voice command just started in the last day or so. When asking the google assistant about weather and such, it will respond as expected. It seems to be just with playing music currently.

I’ve tried rebooting the devices, no change. I removed google assistant from the Move and no difference. I’m not sure if this is stemming from a larger issue I’m having with Sonos and google assistant where when Pandora is playing I can’t use voice commands to like a song, again I need to go into the app to do this.

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    Corry P
    Corry PAnswer
    Sonos Staff
    May 8, 2023 3:11 PM UTC

    Hi @wildfire6522 et al

    This issue has now been resolved.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Thatclo
    Lyricist I
    May 3, 2023 9:00 AM UTC

    So is it gonna get fixed or what the hell Sonos?

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      Manu84
      Enthusiast I
      May 3, 2023 3:06 PM UTC

      I don’t care if Sonos is aware of this issue, this is so unrreliable. Airplay also keeps stopping randomly so I don’t know what kind of poor software is this. Very disappointing  

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      La discapacidad visual no es ningún impedimento, a disfrutar Bros
        DTP2
        Lyricist I
        May 4, 2023 6:29 PM UTC

        I thought I bought a premium brand and was expecting premium service. Either fix it asap and if you can’t, then communicate…

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          106rallye
          106rallye
          May 4, 2023 6:48 PM UTC

          About what? A daily message that it is still not fixed? Would that help?

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            H-Town_Leo
            Lyricist III
            May 4, 2023 7:13 PM UTC

            See this Sonos services status link (it shows there is a known issue) ;

            https://status.sonos.com

            This tells us nothing on when the issue will be fixed. Appears Sonos disabled Google Assistant's function to playing music in favor of their own proprietary Sonos Voice Control. I see no explanation for this and no update necessary to disable a feature. Will be sending all of my Sonos equipment back to Sonos with demand letter and warranties claim.

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              H-Town_Leo
              Lyricist III
              May 4, 2023 7:21 PM UTC

              See this Sonos services status link (it shows there is a known issue) ;

              https://status.sonos.com

              This isn't an answer! We already know about Sonos' vague claim, or at least that's what Sonos wants everyone to think. Starting to appear Sonos deliberately disabled the voice control feature of Google Assistant due to their quick and lame attempt to get people to use the extremely inferior Sonos Voice Control. By the way, SVC doesn't load anyway.

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                H-Town_Leo
                Lyricist III
                May 4, 2023 7:25 PM UTC

                Sonos is aware of the problem. It seems to affect all users. I’d say there’s no need to keep mentioning it affects you too.

                Wrong, the whole point of a user community - to see how many users are being affected. They'd love to keep you from knowing the true number actually affected and pissed off.

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                  H-Town_Leo
                  Lyricist III
                  May 4, 2023 7:33 PM UTC

                  I would suspect it’s the other way around. Sonos feeds data to Google, then gets a response back. Sonos doesn’t ‘own’ any processing here. 

                  Sonos would prefer that customers use their proprietary 'Sonos Voice Control' as they've now changed their marketing on their website for Google Assistant & Alexa to state " Hands Free Help" instead of voice control. They don't even use the proper designation of "Hey Google". Sonos website using the old "OK Google" reference. For SVC, they're stealing from Google and using "Hey Sonos". Clearly, not meant to incite copyright violation.

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                  H-Town_Leo
                  Lyricist III
                  May 4, 2023 7:52 PM UTC

                  I would suspect it’s the other way around. Sonos feeds data to Google, then gets a response back. Sonos doesn’t ‘own’ any processing here. 

                  Appears Sonos disabled feature to get users over to their copyright stealing Sonos Voice Control. Sonos is so bold as to say on their website "Hey Sonos" activate their SVC.

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                    106rallye
                    106rallye
                    May 4, 2023 9:55 PM UTC

                    Things can go wrong. Why the distrust and paranoia about Sonos (about Google I would maybe understand).

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