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wildfire6522
Contributor I
Apr 24, 2023 7:52 PM UTC
Answered

Sonos with google assistant not working for playing music anymore

So today I ran into an odd issue with both my Move and Roam, when I go Hey google play XXXX on Pandora. It will respond playing XXXX on Pandora, then silence. Same thing happens when I say play XXXX on YouTube music. It will response playing XXXX on YouTube music and then silence.

If I go into the app on my phone and select what to play, it will start playing on the speaker.

Losing the ability to have music play via voice command just started in the last day or so. When asking the google assistant about weather and such, it will respond as expected. It seems to be just with playing music currently.

I’ve tried rebooting the devices, no change. I removed google assistant from the Move and no difference. I’m not sure if this is stemming from a larger issue I’m having with Sonos and google assistant where when Pandora is playing I can’t use voice commands to like a song, again I need to go into the app to do this.

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    Corry P
    Corry PAnswer
    Sonos Staff
    May 8, 2023 3:11 PM UTC

    Hi @wildfire6522 et al

    This issue has now been resolved.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    106rallye
    106rallye
    May 1, 2023 3:02 PM UTC

    There’s alway the Sonos app……

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    Doug Ames
    Headliner I
    May 1, 2023 3:02 PM UTC

    Good to see that Sonos isn’t letting their legal battles with Google make their support response any slower than usual. :)

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      Airgetlam
      Airgetlam
      May 1, 2023 3:12 PM UTC

      I would suspect it’s the other way around. Sonos feeds data to Google, then gets a response back. Sonos doesn’t ‘own’ any processing here. 

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      Bruce
      Doug Ames
      Headliner I
      May 1, 2023 8:19 PM UTC

      There’s alway the Sonos app……

      I just give the same command to the Echo Dot sitting next to the Sonos speakers, as it plays music on the Sonos speakers in the same room group anyway. Once the stream has started, normal commands to Google Assistant on Sonos to control playback or ask what’s playing all work as usual.

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        Flashofeternity
        Lyricist I
        May 2, 2023 3:38 PM UTC

        I hope Sonos will fix it very soon, quite a frustrating issue :(
        I have the same issue on my Sonos Beam v2, started around a week ago or so :(

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          nik9669a
          Senior Virtuoso
          May 2, 2023 5:06 PM UTC

          I hope Sonos will fix it very soon, quite a frustrating issue :(
          I have the same issue on my Sonos Beam v2, started around a week ago or so :(

          Is it a Sonos fault or a Google fault? Sure it’s a pain, but it’s not necessarily Sonos being slow to fix it. 

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            Flashofeternity
            Lyricist I
            May 2, 2023 5:10 PM UTC

            I hope Sonos will fix it very soon, quite a frustrating issue :(
            I have the same issue on my Sonos Beam v2, started around a week ago or so :(

            Is it a Sonos fault or a Google fault? Sure it’s a pain, but it’s not necessarily Sonos being slow to fix it. 

            As far as I understand, it happened after a Sonos update, and everything was working fine before the update, so I believe its a Sonos fault.

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              Fajman
              Lyricist I
              May 2, 2023 10:06 PM UTC

              The whole reason for using the assistant is to avoid using an app... and the Sonos app isn't great IMO. Can't even google cast from another app now too. 

               

              No idea why it would take so long to fix this... and no ETA I can see on when it will be be fixed. Unfortunately that doesn't say much for Sonos support.

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                donovan39
                Lyricist I
                May 3, 2023 12:04 AM UTC

                This feels pretty similar to when Google took away the ability cast directly from the youtube music app (formerly Google music app) to sonos. 

                I'm pretty sure it was part of the legal spat they are in. I wouldn't be shocked if this isn't an accident. If I'm wrong you can't blame me for losing confidence in the product and service. 

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                  Janr
                  Lyricist III
                  May 3, 2023 6:39 AM UTC

                  Hey Sonos,

                  A) when it's the software do a roll back to 15.1

                   B) If it is Google that never bring the GA available again,

                  Please tell!

                  C) If the only solution is buying a Google speaker then inform us.

                  D) If you can fix it Please clarify and update us about when a fix will be available.

                  E) as long as Nothing is known about a fix, remove the marketing info, such as this: https://www.sonos.com/nl-nl/google-assistant

                   

                   

                   

                   

                   

                   

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