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wildfire6522
Contributor I
April 24, 2023
Answered

Sonos with google assistant not working for playing music anymore

  • April 24, 2023
  • 61 replies
  • 6845 views

So today I ran into an odd issue with both my Move and Roam, when I go Hey google play XXXX on Pandora. It will respond playing XXXX on Pandora, then silence. Same thing happens when I say play XXXX on YouTube music. It will response playing XXXX on YouTube music and then silence.

If I go into the app on my phone and select what to play, it will start playing on the speaker.

Losing the ability to have music play via voice command just started in the last day or so. When asking the google assistant about weather and such, it will respond as expected. It seems to be just with playing music currently.

I’ve tried rebooting the devices, no change. I removed google assistant from the Move and no difference. I’m not sure if this is stemming from a larger issue I’m having with Sonos and google assistant where when Pandora is playing I can’t use voice commands to like a song, again I need to go into the app to do this.

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    Best answer by Corry P

    Hi @wildfire6522 et al

    This issue has now been resolved.

    61 replies

    Show previous replies
    Ken_Griffiths
    Ken_Griffiths
    April 27, 2023

    It’s still shown as being broken @Manu84 - see here: 

    https://status.sonos.com

    The Sonos status site usually updates when these things get fixed. I would maybe report the matter to Google too, as it might be an issue at their end… it might help to hurry things along (perhaps🤔?).

      Beachball 9781
      Lyricist I
      April 27, 2023

      I have two SONOS One Gen 2 speakers.  As of a week ago, same result as others in this thread.  Ask Google Assistant to play a song; Google Assistant responds okay..but no music, just silence.  This is the same problem with YouTube Music, Spotify and Sonos Radio.  But if I switch to Alexa, everything (except YouTube Music) works normally.  No problem.  Also, no problem with asking Google for the time or weather, etc. or streaming music using my cellphone and Google Assistant.

        Procxima
        Contributor I
        April 29, 2023

        Same here…. Sonos Move with google assistant and music. 
        Although not sure, I remember Sonos had an update recently and perhaps it happened following the update. 
        Anyways, super annoying. Now using airplay.

        Need a fix soon.

          Alex.Grebe
          Lyricist I
          April 29, 2023

          Same here 

            Micke Hirsch
            Lyricist I
            April 29, 2023

            Hey!
             

            Are there any updates or does anyone know when or if Google Assistant will work again? 

              Jobdc
              Lyricist I
              April 29, 2023

              I have the same issues but only on Sonos One SL not my Sonos 5. I can control the volume with Google Assistant but no other commands work. Is this due to the interruption as well?

              Hamlet
              Lyricist I
              April 30, 2023

              Same problem. Happened right after the automatic update. As soon as they fix their issue with an update I am turning off automatic update. Sonos fix the damm issue.

              106rallye
              106rallye
              April 30, 2023

              Sonos is aware of the problem. It seems to affect all users. I’d say there’s no need to keep mentioning it affects you too.

                Micke Hirsch
                Lyricist I
                April 30, 2023

                Sonos is aware of the problem. It seems to affect all users. I’d say there’s no need to keep mentioning it affects you too.

                I'm not joining the choir by mentioning the problem just curious if anyone happened to have heard or read anything more except for the short message about the outtake mentioned on the Sonos customers service page. :) 

                Sgcsgc
                Lyricist I
                May 1, 2023

                This is unacceptable. The Sonos is now basically useless. It has been a few days with no solution and no explanation or ETA. I'm never buying a Sonos again

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