Contributor I

Answered

Sonos with google assistant not working for playing music anymore

Forum|Forum|3 years ago
April 24, 2023
61 replies
6845 views

So today I ran into an odd issue with both my Move and Roam, when I go Hey google play XXXX on Pandora. It will respond playing XXXX on Pandora, then silence. Same thing happens when I say play XXXX on YouTube music. It will response playing XXXX on YouTube music and then silence.

If I go into the app on my phone and select what to play, it will start playing on the speaker.

Losing the ability to have music play via voice command just started in the last day or so. When asking the google assistant about weather and such, it will respond as expected. It seems to be just with playing music currently.

I’ve tried rebooting the devices, no change. I removed google assistant from the Move and no difference. I’m not sure if this is stemming from a larger issue I’m having with Sonos and google assistant where when Pandora is playing I can’t use voice commands to like a song, again I need to go into the app to do this.

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Best answer by Corry P

Hi @wildfire6522 et al

This issue has now been resolved.

N

Norbert1959

Lyricist I

The same problem here ...

C

Crisby

Lyricist I

Same here. She says she's going to play it but nothing happens. I have to press play on the phone app to make it work. This has started in the last couple of days.

Ken_Griffiths

See this Sonos services status link (it shows there is a known issue) ;

https://status.sonos.com

D

Doug Ames

Headliner I

Same problem here, with Spotify as the music service.

Ask Google Assistant for any music on the Sonos speakers, it says “Sure, playing xxx from Spotify”, and then… nothing. Activity report show Google Assistant executed the command, but the speaker status in Google Home shows nothing new playing. If I tell the Sonos speaker to resume through the Google Home app, it resumes playing old content. Apparently Google Assistant is not passing the command to Spotify, but only for the Sonos speaker - the Google Home speakers and other GA speakers work fine.

Same music from Spotify selected through the Sonos app, plays normally on the Sonos speaker.

Ask a Google Home speaker to play the same music from Spotify, it plays normally.

Ask my Seiki speaker with Google Assistant to play the same music from Spotify, it plays normally.

Ask Alexa to play the same music from Spotify via redirection to the Sonos speaker in the same room group, it plays normally on the Sonos speaker.

Ken_Griffiths

Same problem here, with Spotify as the music service.

Ask Google Assistant for any music on the Sonos speakers, it says “Sure, playing xxx from Spotify”, and then… nothing. Activity report show Google Assistant executed the command, but the speaker status in Google Home shows nothing new playing. If I tell the Sonos speaker to resume through the Google Home app, it resumes playing old content. Apparently Google Assistant is not passing the command to Spotify, but only for the Sonos speaker - the Google Home speakers and other GA speakers work fine.

Same music from Spotify selected through the Sonos app, plays normally on the Sonos speaker.

Ask a Google Home speaker to play the same music from Spotify, it plays normally.

Ask my Seiki speaker with Google Assistant to play the same music from Spotify, it plays normally.

Ask Alexa to play the same music from Spotify via redirection to the Sonos speaker in the same room group, it plays normally on the Sonos speaker.

I’d keep your eye on the ‘status page’ mentioned above and wait for the fix to be put in place.. you will see that page get updated when it is resolved.

K

Kungsten

Lyricist III

Same problem here since a couple of days, on both my Sonos systems running on S1 receptively S2, when trying to initiate my linked services TuneIn and Spotify through the Google assistant. She responds that she will initiate the service, but nothing happens.

E

EinarSE

Lyricist I

Same problem here as well. Not sure, but it might have started with the latest Sonos upgrade that I made recently on my system. Strange thing is that if i want Google Assistant to turn of music it works ok (music stops playing)

As Ken Griffiths stated it´s a known problem, so lets hope for a quick fix

I

InstantKarma2

Lyricist II

Same here with both Spotify and Tune-in.

L

Loridon

Lyricist I

Bonjour Même problème en Belgique

M

Manu84

Enthusiast I

Ad me to the list, same thing happens with Google Assistant on my Roam, I ask for music, says playing XXX but nothing plays, so frustrating and disappointing. Removing Google Assistant and re adding it again too many times didn’t make any difference, sadly

La discapacidad visual no es ningún impedimento, a disfrutar Bros

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