Contributor I

Answered

Sonos with google assistant not working for playing music anymore

Forum|Forum|3 years ago
April 24, 2023
61 replies
6845 views

So today I ran into an odd issue with both my Move and Roam, when I go Hey google play XXXX on Pandora. It will respond playing XXXX on Pandora, then silence. Same thing happens when I say play XXXX on YouTube music. It will response playing XXXX on YouTube music and then silence.

If I go into the app on my phone and select what to play, it will start playing on the speaker.

Losing the ability to have music play via voice command just started in the last day or so. When asking the google assistant about weather and such, it will respond as expected. It seems to be just with playing music currently.

I’ve tried rebooting the devices, no change. I removed google assistant from the Move and no difference. I’m not sure if this is stemming from a larger issue I’m having with Sonos and google assistant where when Pandora is playing I can’t use voice commands to like a song, again I need to go into the app to do this.

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Best answer by Corry P

Hi @wildfire6522 et al

This issue has now been resolved.

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anthony.saey

Same for me on all my Sonos devices.

All my Sonos devices are up to date (3 Arc & 2 Beam with Google assistant) bought yesterday and not usable with Google assistant to play music (the only feature I use …)

SONOS, 12 days to fix this little bug ??? For this price, please hire 1 more dev (Google assistant specialist) for 1 day to debug this !

I hope it wil be fixed soon !

H

haloweenhamster

Lyricist I

I would hazard a guess that it's to try & get people to pay for their premium service, I want to play music so rather than using YouTube via Google assistant I used the Sonos app, went to skip a track & that feature isn't available unless you upgrade at $7 something a month (I'm in the UK and they can't even be bothered to show local currency)

melvimbe

I would suspect it’s the other way around. Sonos feeds data to Google, then gets a response back. Sonos doesn’t ‘own’ any processing here.

Appears Sonos disabled feature to get users over to their copyright stealing Sonos Voice Control. Sonos is so bold as to say on their website "Hey Sonos" activate their SVC.

What copyright are you accusing Sonos of stealing? Pretty sure you’re not suggesting Google has a copyright on the word ‘Hey’, but nothing in your post suggests anything else.

As far as ‘appearances’, I don’t think Sonos would disable the feature but try and pretend it’s just a bug that they can’t resolve. They have been pretty straight forward about announcing disabled features in the past, including one this week, so it doesn’t really line up. And it’s really not that far out of line for some of these changes to take quite some time to resolve, particularly when multiple companies are involved and at least one of them isn’t that interested in the feature to begin with.

I’m not suggesting that anyone shouldn’t be unconcerned about this, ask questions, or push to get it fixed faster, but conspiracy theories don’t make a lot of sense here.

I would hazard a guess that it's to try & get people to pay for their premium service, I want to play music so rather than using YouTube via Google assistant I used the Sonos app, went to skip a track & that feature isn't available unless you upgrade at $7 something a month (I'm in the UK and they can't even be bothered to show local currency)

You’re guessing that Sonos is trying to get people to buy a Sonos radio subscription by disabling GA but pretending it’s a bug? If that were the case, why does Sonos voice work with Apple, Amazon and the other non-Sonos services? Why not disable Alexa as well?

As far as the currency goes, make sure you’re hitting the UK site and not the US.

https://www.sonos.com/en-gb/sonos-radio-hd

Danny

H

haloweenhamster

Lyricist I

Don't have a choice of website through a pop-up in the Sonos app

106rallye

@haloweenhamster Your messages do not make any sense (and seem unrelated to the subject of the thread). For what do you have to pay Sonos? Youtube?

Are the app and your profile on the Sonos website set to the Uk?

Corry P

Sonos Staff

Hi @haloweenhamster

I just checked our records and we seem to think you are in the US - please update your location in your Sonos account profile by logging in at https://www.sonos.com/login.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

I

InstantKarma2

Lyricist II

I feel like a great deal of the frustration is due to the lack of communication. Right now everyone is left in the dark with no idea what’s wrong, when it will be fixed, or even if it will be fixed. This breeds paranoid, especially given the legal issues between Sonos and Google, and recent comments by the CEO about dropping support for Google Assistant on newer products.

Clearly staff from Sonos are monitoring this thread. A few simple answers would go a long way in helping your customers.

Why did it stop working? Nothing too technical. Is it just a bug accidentally introduced? Is a server down? Did Google change an API? Is there some legal issue? It shouldn’t be too hard to distill the issue down into a single sentence.
What is being done to resolve the issue?
When do you expect the issue to be resolved?

S

sono-eo

Lyricist I

What the heck… how has this been a known issue for so long now without a fix. Super frustrating and really deters me from buying into this, or any “smart” ecosystem any further. I paid a premium for these features, and there’s plenty of better sounding speakers out there.

D

DDenison

Lyricist I

I spoke with support. They were unable to provide me with any information regarding when this is expected to be fixed.

106rallye

I do think Sonos communicates what they know: there is a problem. I trust they are doing their best to solve this. Giving us an eta and having to renege on it would be worse than this.

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