Contributor I

Answered

Sonos UNREACHABLE from Google HOME

Forum|Forum|1 year ago
November 24, 2024
157 replies
8494 views

Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.

This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers.

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Best answer by Corry P

Hi @Kazamaza et al

We now consider this issue to have been resolved with yesterday’s update. If you still encounter issues, please ensure your Sonos system and app are up-to-date, and if the issues persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Show previous replies

C

Chief Kidders

Lyricist I

Thousands of dollars for a system that will not function. @Sonos need to accept this and advise what they are doing to fix with a timeline or I think it will be time for a class action for a product that will not function as sold.

M

MadameKate

Lyricist I

Experiencing the same issue (Australia) which is so disappointing. The sound is great, but being able to use Google home/assistant was a key feature

106rallye

@Chief Kidders This is just one function that (teporarily) does not work. Sono could be more open about this (just acknowledging it on the community does not reach all customers), but aren't you a bit early in mentioning legal steps?

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ninjakatze

Lyricist I

Germany is affected as well:

S

Son.oz

Lyricist I

The key point for me to buy the Sonos products this black Friday was to be able to use Google assistant. I have hundreds of other products that are perfectly working with Google assistant and since 4-5 years even once haven't disconnected. And yet I'm reading Sonos have issues with Google assistant every second or third month. Also, it's not acknowledged and there's no fast issue resolution.

In this case, I have nothing else to do other than returning all Sonos products inside the return window. Counting myself lucky :) Good luck to all of you with this approach..

P

Patrick Feller

Lyricist I

I have the same problem😡

G

GBlinston

Lyricist II

The key point for me to buy the Sonos products this black Friday was to be able to use Google assistant. I have hundreds of other products that are perfectly working with Google assistant and since 4-5 years even once haven't disconnected. And yet I'm reading Sonos have issues with Google assistant every second or third month. Also, it's not acknowledged and there's no fast issue resolution.

In this case, I have nothing else to do other than returning all Sonos products inside the return window. Counting myself lucky :) Good luck to all of you with this approach..

I too find myself wondering if it’s truly worth the investment relying on 3rd party technology. We’ve had the Sonos products in my home for several years and have continued to add on. I’m looking at all the advertising and am going to take a hard pass until this issue has been resolved. Good luck with your returns. Some of us are stuck in consumer purgatory with products purchased outside of the return window.

B

Bobby81

Lyricist I

Same problem here in switzerland. I tryed everything nothing works.

E

Eponym

Lyricist I

I managed to connect Sonos speakers to my Google Home about 10 days ago and then about a week ago everything started to develop faults. I've rebooted, I've factory reset, I've redone everything - spent hours on this getting no fast. Appalling!

M

mcirigli

Lyricist I

Same issue here. I’ve contacted SONOS support several times. After hours os unsuccessful attempts to fix it, they washed their hands and said this was a Google issue and recommended me to switch to Amazon Alexa.

Dear SONOS team, please recognize this issue fix it. I bought this device because it supported Google Assistant.

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