Sonos UNREACHABLE from Google HOME

Same issue in Sweden. It worked november 22 when I got my speakers, but I had to reinstall everything a couple of days later and since then, the integration with Google Home has not been working. 

Ahhhhh!! I bought Google Nest Hub 2.Gen yesterday, to start my smart home journey. And of course this happens. Got Sonos speakers all over the house and was ready to connect it all up. Really hope they fix this problem soon. Been struggling with Sonos before with other issues. So sick and tired of all this nonsense. Really considering changing out sound system now. 
 

Sonos. Fix it!! 

Not working for me, any fix yet?

Wow..., why I didn't find this thread before I rebuilt entire network, changing dns servers, router firewall, changing wifi cid. Delete Google home profile and started from scratch on new account, then reconnect every other device from light switches blinds and speakers. Sonos still doesn't work. Hope it will be resolved in a couple of days otherwise return. Really disappointed.

Same issues here, located in California.  Burned a lot of time trying to diagnose, but this clearly seems service based.  Can we get an official statement from Sonos on cause and estimated timing for a solution?

Same here. Sonos won’t connect to Google home. This is getring ridiculous. I have given up on Sonosfying my house. 
 

so, any recommendations for an alternative brand? 
required features:

• MUST be compatible with Google home
• indoor and outdoor speakers
• Rougly same quality/price ratio as Sonos (so no Google/Apple/Amazon crap)
• multiroom feature
• soundbar available
• nice to have: bluetooth connection option
• Nice to have; physical remote volume control 

any thoughts? 
 

Thanks!

Same problem. I’m in Australia. I tried to add another (identical) Sonos speaker to my Google smart home and sunk hours iterating through various setting changes. I then went through the process of unlinking and forgetting Sonos system to re-add it (troubleshooting advice found on Sonos’ website) only to lose the link to my other speaker and unable to re-link.
 

If Sonos don’t want to admit they stuffed-up, why not quietly make a software/app version rollback available until they can fix the issue? Not acknowledging the problem is hugely anger-inducing. If there are valid reasons for inaction, why not communicate it?
 

I’m sure the existing affected community would be much more accepting of the delay in resolving the issue if Sonos took the time to clarify what’s happening, provided some *real* interim solutions, and shared what plans were currently in place to solve the error (instead of an ill-informed and half-cocked denial buried in community replies).

If there’s no plan to fix this, Sonos cannot claim its products “work with Google Home”, which is, to be clear, a huge deciding factor for many current and potential future customers.

I have the same issue. Had Sonos working for many, many years. Had some issues so removed Sonos from Google to add again and getting the unable to reach Sonos. Reading this I am guessing Sonos have not acknowledged a wider fault? I have never really had a Sonos issue I could not fix myself over the years (not including the recent ongoing issues with the new app!) . I assume there is an official process for logging the fault somewhere. Is it worth doing? Has everyone on here with this issue done that? I would like to think issues are looked at and prioritised on the numbers of incidents raised against them?

I must admit I did find myself looking up Sonos alternatives last night! An expensive endeavour I don't want to start just now. But I already sent back one Sonos product this year (Roam) and have said to myself I won't be investing in anymore until they get back on track. 

TL:DR 

Have we/should we all log cases with Sonos for this issue? If that's even a thing? To get focus on this. 

I went to BestBuy to see if swapping in a newer device would help.  Turns out none of the newer Sonos products have the Google logo on the box, just Apple and Amazon (glad I notced before checking out).  So it seems like official Google support is on the way out at Sonos.

I'm not eager to leave the ecosystem, I have sunk cost and everything was literally still working for me a week ago before I tried to debug devices not showing up... deleting and re-adding nuked my whole setup.  If I have to leave, it doesn't look like there are alternatives with as broad a product line -- but Wiim does appear to offer the components I need with confirmed Google compatibility, and the reviews seem solid. 

That said, as far as I can tell, Wiim has no assistant built into their devices (so I'd need to add some Nest hubs).  However, it appears that built in assistant is no longer available with new Sonos devices either, and if the linking problem remains unresolved, Sonos is NOT compatible with Google Home commands in my house which is a deal-breaker for me.

I hope Sonos replies soon.  I'm on the verge of ditching my gear and leaving the ecosystem forever.  I need to see an acknowledgment of the issue and a reassurance that it will be addressed in some kind of timely manner.  I burned hours with Sonos tech support before understanding that this is a systemic issue and not something specific to my setup.

Hi ​@BlushingTurtle 

We are aware of an issue preventing people from linking their Sonos and Google systems together, and we are investigating. I have no ETA that I can share with you for when a fix might be made available, but I will update this thread when I hear it has been resolved.

There are other related threads on which this issue has been acknowledged, but I missed that it had not been on this thread - apologies.

I hope this helps.