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Kazamaza
Contributor I
Nov 24, 2024 3:34 PM UTC
Answered

Sonos UNREACHABLE from Google HOME

Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.

This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers.

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    Dec 17, 2024 9:53 AM UTC

    Hi ​@Kazamaza et al

    We now consider this issue to have been resolved with yesterday’s update. If you still encounter issues, please ensure your Sonos system and app are up-to-date, and if the issues persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Cheezoos
    Lyricist III
    Nov 29, 2024 10:44 PM UTC

    Having the same issue while trying to connect to Sonos in the Google Home app on iOS. Getting the same result as ​@Hurta. It momentarily says “Sonos linked” then shows “Something went wrong. Try again”.

    Same. Been like this since Saturday….

    Im in Canada. Sonos are you going to address this or fix it???

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      WillertonTVS
      Lyricist I
      Nov 29, 2024 11:06 PM UTC

      Same problem here. USA

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        Beltor
        Trending Lyricist I
        Nov 29, 2024 11:59 PM UTC

        Well this sucked alot. I lost my respect for sonos. I have put so much money into this sound system and yet, the app is glitchy google home can't link with sonos. I am from Sweden and it's not working. I have  tried to link from different phones, kill the application, turning off internet, rebooting, logging off. I have spent more time of trying resolving this and yet without a solution. 

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        Stealthdave
        Lyricist III
        Nov 30, 2024 12:36 PM UTC

        ​@Corry P  Hi Corey,

        You say you are not able to recreate the issue.

        If you remove / unlink SONOS from google home, does it then let you add it back without the error we are getting?

        If so, where about are you and which device is it working from?

         

        Cheers,

        Dave

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          Mackeale
          Lyricist III
          Nov 30, 2024 3:54 PM UTC

          Same issue here in Sweden. I unlinked Google Assistant today because my Nest Hub couldn’t play music on my Sonos in the Kitchen. Now when I try to add Sonos back to Google Home and GA it doesn’t work. Please fix this ASAP. I depend on my Sonos speakers to control my smart home.. 

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            Timerio
            Lyricist I
            Nov 30, 2024 9:08 PM UTC

            I am experiencing the same problem in Spain, I have been trying all day to connect my Beam + 2.era 100 to the Google Assistant without success.

            I have tried all possible options, restarting the router,The phone and the speakers, when trying to link the account in Google home I get the error that it could not connect to Sonos. If I do it from the Sonos assistant I get the error that the device was not found, check if the wifi of the devices and the wizard is the same.(Which is the same)

            Please somebody help me.

             

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              Stealthdave
              Lyricist III
              Nov 30, 2024 9:21 PM UTC

              Going into sonos app > manage > add voice assistant did manage to add ga to my arc.

               

              However, when saying hey google play music, I get an American voice telling me there was error.

               

              Removed and tried the same method again, but no GA added this tine.

               

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                FredAlms
                Lyricist II
                Nov 30, 2024 10:35 PM UTC

                This is obviously a central problem that we can’t solve without Sonos and or Google solving this. What I can’t understand is the lack of transparency? Just giving us, the paying customers, some feedback on the status and what is happening would go a long way… 

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                  Chrum
                  Lyricist I
                  Dec 1, 2024 2:39 AM UTC

                  Having the same issue here won't connect through Google home and Sonos is unavailable?

                   

                  Paid an obscene amount of money for a sound system that can't connect to something as simple as Google, let alone the annoying setup process…

                   

                  Please fix this silly issue

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                    Chief Kidders
                    Lyricist I
                    Dec 1, 2024 7:53 AM UTC

                    Same here in Australia. Unlinked and lost everything from google home and cannot refund without errors. Please sort or it’s in the bin and I’ll get a system that works. 

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