Contributor I

Answered

Sonos UNREACHABLE from Google HOME

Forum|Forum|1 year ago
November 24, 2024
157 replies
8492 views

Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.

This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers.

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Best answer by Corry P

Hi @Kazamaza et al

We now consider this issue to have been resolved with yesterday’s update. If you still encounter issues, please ensure your Sonos system and app are up-to-date, and if the issues persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Show previous replies

C

Cheezoos

Lyricist III

Having the same issue while trying to connect to Sonos in the Google Home app on iOS. Getting the same result as @Hurta. It momentarily says “Sonos linked” then shows “Something went wrong. Try again”.

Same. Been like this since Saturday….

Im in Canada. Sonos are you going to address this or fix it???

W

WillertonTVS

Lyricist I

Same problem here. USA

B

Beltor

Trending Lyricist I

Well this sucked alot. I lost my respect for sonos. I have put so much money into this sound system and yet, the app is glitchy google home can't link with sonos. I am from Sweden and it's not working. I have tried to link from different phones, kill the application, turning off internet, rebooting, logging off. I have spent more time of trying resolving this and yet without a solution.

S

Stealthdave

Lyricist III

@Corry P Hi Corey,

You say you are not able to recreate the issue.

If you remove / unlink SONOS from google home, does it then let you add it back without the error we are getting?

If so, where about are you and which device is it working from?

Cheers,

Dave

M

Mackeale

Lyricist III

Same issue here in Sweden. I unlinked Google Assistant today because my Nest Hub couldn’t play music on my Sonos in the Kitchen. Now when I try to add Sonos back to Google Home and GA it doesn’t work. Please fix this ASAP. I depend on my Sonos speakers to control my smart home..

T

Timerio

Lyricist I

I am experiencing the same problem in Spain, I have been trying all day to connect my Beam + 2.era 100 to the Google Assistant without success.

I have tried all possible options, restarting the router,The phone and the speakers, when trying to link the account in Google home I get the error that it could not connect to Sonos. If I do it from the Sonos assistant I get the error that the device was not found, check if the wifi of the devices and the wizard is the same.(Which is the same)

Please somebody help me.

S

Stealthdave

Lyricist III

Going into sonos app > manage > add voice assistant did manage to add ga to my arc.

However, when saying hey google play music, I get an American voice telling me there was error.

Removed and tried the same method again, but no GA added this tine.

F

FredAlms

Lyricist II

This is obviously a central problem that we can’t solve without Sonos and or Google solving this. What I can’t understand is the lack of transparency? Just giving us, the paying customers, some feedback on the status and what is happening would go a long way…

C

Chrum

Lyricist I

Having the same issue here won't connect through Google home and Sonos is unavailable?

Paid an obscene amount of money for a sound system that can't connect to something as simple as Google, let alone the annoying setup process…

Please fix this silly issue

C

Chief Kidders

Lyricist I

Same here in Australia. Unlinked and lost everything from google home and cannot refund without errors. Please sort or it’s in the bin and I’ll get a system that works.

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