Sonos UNREACHABLE from Google HOME

Same issue here, can’t  add to Google home. So sad ….

I have just purchased Sono Beam Gen 2 two days ago from a retailer in the United Kingdom. 

I have been trying to add Google assistant to my speaker for hours and what I got from the Google Home app is Sonos is linked … and then something went wrong please try again…

I have chosen Sonos because of its compatibility with Google Home. If this is an ongoing/existing issue, the product should not be or never be advertised as compatible with Google Home.

Can someone tell me or confirm if Sonos is violating any consumer law and it provides false information?  
 

Last who can I reach out to for a product refund? Retailer said only accept a return with unused/resalable condition..and the packaging of Sonos obviously wouldn’t allow the product to be unused… Sonos team would you advise please?? 

Hi ​@Kelcccc 

Welcome to the Sonos Community!

We can’t change the labelling on a product box to keep up with a temporary issue like this.

For a temporary inability to add a voice service? No.

Only those who took your money can provide you with a refund - if the retailer cannot resell the item, they can return the item to us for their own refund. They should not be refusing you if you bought the item less than 30 days ago.

I hope this helps.

Hi ​@Corry P 

is this a temporary issue and how do you define temporary? It doesn’t sound like an issue that could resolve within a week..I have seen similar thread of an inability to add Google Assistant 3-4 months ago or even longer. 
 

I have tried to do a hard reset on my Sonos this morning but nothing works. Are you able to provide a timeline which this could be resolved? 
 

If I knew Sonos doesn’t have the compatibility with Google Home or a “long period” of temporary glitch, I don’t think it’s fair for not notifying consumer before they decide to purchase the product. 
 

Many thanks!

Sonos has many issues last months, its not the brand it used to be. I've tried everything, nothing helps connection not possible

Same here in Sweden. 
Had a talk for 1 hour with support trying everything but nothing worked. 
 

In the end they just came to the conclusion that there seems to be a bigger ”central” issue and a lot of support cases incoming. So no help and no solution. 
 

So software teams seems to have big issues getting things right…

I really hope they get the software issues sorted out. Love their products and hate seeing the obvious software decline as of late. 

Just received my Sonos Arc today and spent 3 hours trying to set-up Google Assistant, as well as adding it to the Google Home App.

Likewise everyone else here, I am having issues with both of them.

I even called the Google support and they are stating that the issue is with Sonos. Not sure what to believe tbh. I will definitely return the product and go for another brand in case the issue is not resolved.

Quite disappointing after having spent almost 800€.

Having the same issue while trying to connect to Sonos in the Google Home app on iOS. Getting the same result as ​@Hurta. It momentarily says “Sonos linked” then shows “Something went wrong. Try again”.

Yeah, along with Sonos not being able to be added to Google home, I also cannot get my Sonos speakers to be discovered by Alexa in the app. I’m able to enable the Alexa voice assistant on each individual Sonos speaker in Sonos app, however, after enabling the Sonos skill in the Alexa app it never “discovers” any additional devices. Alexa voice assistant is working for all most all commands but will not play any music from any music streaming service. Usually get the response “Hmm to do that first enable the Sonos skill in the Alexa app…”. Yeah, the skill is already enabled. What is going on with Sonos these days… Terrible execution of enabling a seamless integration with Alexa and Google Assistant.

I like how we are all constantly trying but there isn’t any transparency of Sonos whether they are on the case or what’s the timeline of resolving the issue.. 

I also don’t like the fact that Sonos team is not apologizing the issue or even compensating customer for trying for hours… time is very valuable to everyone 

I couldn’t believe Sonos after service support is soo useless …