Sonos UNREACHABLE from Google HOME

Same here... Switzerland 

Hi Everyone

As we have so far been unable to recreate this issue in our own testing, in order to better understand it, we need to see more data - as a result, can I please ask you all to recreate the issue and submit a support diagnostic afterwards, then reply here when you have done so, but please don’t share the number given. Thanks for your assistance.

I just submitted yet another diagnostic report. 

Steps to reproduce the error: 

1- open Google home and select settings

2- select "works with Google" to add a new link to a service

3- search for SONOS and select it

4- accept the prompts that pop up and login using your sonos username/password 

5- you get the error "Sonos unreachable........" Similar to the photos posted on this thread above. 

I don't see how a diagnostic report would be beneficial in this case. But anyhow I just submitted one. 

I believe the main issue is that the Sonos servers are not accessible for whatever reason by third parties such as Google

I was able to add new lights, but after several days I still can not connect Sonos to Google, wasted multiple hours on this so far over the last week.

Hi ​@Kazamaza

This issue is also affecting customers trying to add Google Assistant to a Sonos speaker from within the Sonos app. In these situations, a diagnostic is helpful, but you are correct - if you have only tried to link Google with Sonos in the Google Home app, a diagnostic will not show anything useful. 

I missed this point when posting to this particular thread, which differs from the others - thanks for sending a diagnostic anyway.

So, we will not in fact need diagnostics from people who are trying to link to Sonos from the Google Home app - only those who are doing so from the Sonos app when adding GA to a speaker.

New behavior for me this morning. I went in to try again and submit a diagnostic as requested. After Google home directed me to log in to sonos, I got this. I did check and my system reports as up to date \ no update needed.

Diagnostic *********

Moderator edit: diagnostic number recorded and removed

I’ve been in touch with Technical Customer Support about this issue, and it turns out the limitation is because Google Assistant is only available in certain countries: Google Assistant Availability on Sonos.

It’s frustrating that this feature isn’t offered worldwide, especially when even an English-only option would be a great start for so many users. Let’s keep this conversation going and make our voices louder! The more we ask Sonos to address this, the more likely they’ll consider bringing Google Assistant support to more regions.

Available in Switzerland 

Don't work for now since days....

It is more a credentials issue between Google and Sonos I think.

As long we can not add sonos service in Google Home, forget to add GA on your speakers…

Strange thing is, if I want to link Sonos with Google Home, I am never asked for my Sonos username/password has it should be.…

Anyway... "Hey Sonos" works fine... 😂

I’m not so sure I believe that.  I’m here in the US and having the same issues.  Was on the phone for over an hour yesterday rebooting modem/server/phone etc… deleted and reloaded both Google Home/Assistant along with the Sonos app. to no avail.  I need to call in again today according to the representative I spoke to.  

GB

I think it’s also may relate to issue that the solution that Sonos have is working with Google Assistant, while modern phones have Google Home which I guess have different API and this is why it’s failing to add.
Why I think it’s the issue - > I changed my country to US, and I do see option to add Google Assistant in Sonos app, but when I’m trying to add it, it’s trying to do that via Google Assistant app (which now is Gemini) and not via Google Home. 
Wish anyone technical will be here to help us debug and find the issue…