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Kazamaza
Contributor I
Nov 24, 2024 3:34 PM UTC
Answered

Sonos UNREACHABLE from Google HOME

Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.

This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers.

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    Dec 17, 2024 9:53 AM UTC

    Hi ​@Kazamaza et al

    We now consider this issue to have been resolved with yesterday’s update. If you still encounter issues, please ensure your Sonos system and app are up-to-date, and if the issues persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    KazamazaAuthor
    Contributor I
    Nov 26, 2024 3:53 PM UTC

    Hi ​@Kazamaza et al

    Welcome to the Sonos Community!

    Sorry to hear of this issue you are having with adding Google Assistant to your Sonos speaker(s).

    There was a brief outage, which has now been resolved. If you still see an error, please reboot your phone, speaker and router - reboot the router by switching it off for at least 30 seconds.

    If you still see the same error afterwards, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    Please note that I was able to add Google Assistant to one of my own speakers, so whatever this is, it is not affecting all users.

    I hope this helps.

    Are you serious? I have rebooted my router and my Sonos multiple times over the past week. I just did that now and still cannot connect

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      magnuswood
      Lyricist II
      Nov 26, 2024 4:11 PM UTC

      Hi ​@Kazamaza et al

      Welcome to the Sonos Community!

      Sorry to hear of this issue you are having with adding Google Assistant to your Sonos speaker(s).

      There was a brief outage, which has now been resolved. If you still see an error, please reboot your phone, speaker and router - reboot the router by switching it off for at least 30 seconds.

      If you still see the same error afterwards, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

      Please note that I was able to add Google Assistant to one of my own speakers, so whatever this is, it is not affecting all users.

      I hope this helps.

      Are you serious? I have rebooted my router and my Sonos multiple times over the past week. I just did that now and still cannot connect

      Same here. I’ve spent hours on this! still nowehere.

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        Corry P
        Corry P
        Sonos Staff
        Nov 26, 2024 4:31 PM UTC

        Hi ​@Kazamaza & ​@magnuswood 

        Are you serious?

        Yes. As mentioned, I am unable to recreate this issue in my own testing. If those steps have not helped, I recommend you get in touch with our technical support team so they can investigate.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Wateroc
        Lyricist I
        Nov 26, 2024 4:38 PM UTC

        I have been in touch with technical support last night and it is still not working.

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          magnuswood
          Lyricist II
          Nov 26, 2024 5:31 PM UTC

          Yep. Still not working.

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          Cheezoos
          Lyricist III
          Nov 26, 2024 5:38 PM UTC

          Still not working for me either

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          GBlinston
          Lyricist II
          Nov 26, 2024 5:44 PM UTC

          Still not working…

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          FlynMartn
          Lyricist II
          Nov 26, 2024 5:59 PM UTC

           

          Like others I tried unlinking and relinking. On the link accounts workflow in Google home, I get past plugging in my sonos creds, I confirm I want to link, then this.

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          KazamazaAuthor
          Contributor I
          Nov 26, 2024 7:57 PM UTC

          Hi ​@Kazamaza & ​@magnuswood 

          Are you serious?

          Yes. As mentioned, I am unable to recreate this issue in my own testing. If those steps have not helped, I recommend you get in touch with our technical support team so they can investigate.

          Sonos support are useless. it took them 30 minutes to understand what the issue is.  After 1hr over the phone they asked me to open a support case with Google. LoL

          What a waste of time

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            Mijemaatje
            Lyricist I
            Nov 26, 2024 8:34 PM UTC

            Same issue here, can’t  add to Google home or alexa

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