Contributor I

Answered

Sonos UNREACHABLE from Google HOME

157 replies
8702 views
Translate All

Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.

This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @Kazamaza et al

We now consider this issue to have been resolved with yesterday’s update. If you still encounter issues, please ensure your Sonos system and app are up-to-date, and if the issues persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

M

magnuswood

Lyricist II

I’m still getting the “Something went wrong” after it says it has linked. I’ve wasted hours on this!

Translate

M

Mto_Music

Lyricist I

Same

Translate

L

Llera

Lyricist I

Same here. I can't add Sonos to Google home.

Translate

M

Mrvonwyl

Lyricist II

Same here. I think it is an issue with Google.
I can’t add anything. None of these work: Sonos, Philips Hue, iRobot, SmartThings.
It is broken, but most likely it is Google messing up, not Sonos.

Translate

M

MMSCA91

Lyricist I

I'm experiencing the same problem. I bought a Sonos Beam Gen 2 and can’t connect it to my Google Home.

I tried everything possible: reset the router, reset Google Home, reset Sonos app, change any setting possible, try with another Sonos product, mention one and I have tried it.

This is very frustrating because the speaker is very nice and has excellent quality, but if I can't connect it to the Google system and control other devices, it loses much of its importance, and I will return it. I don't know if to keep it and wait for a future update from Sonos or Google or just change the brand

Translate

F

FlynMartn

Lyricist II

Same here.

Boy it would be great if sonos acknowledged something's up and gave us an indication they're working on it.

Even if it is an issue with Google, this integration is an important part of our user experience.

Translate

W

Wateroc

Lyricist I

Same, google not working

Translate

G

GBlinston

Lyricist II

Same here. Have had several hours attempting to connect to Google Home. I’ll be checking in regularly on this thread. Hopefully there’s something that’ll come up soon.

Translate

Corry P

Sonos Staff

Hi @Kazamaza et al

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with adding Google Assistant to your Sonos speaker(s).

There was a brief outage, which has now been resolved. If you still see an error, please reboot your phone, speaker and router - reboot the router by switching it off for at least 30 seconds.

If you still see the same error afterwards, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Please note that I was able to add Google Assistant to one of my own speakers, so whatever this is, it is not affecting all users.

I hope this helps.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

C

carooo

Lyricist I

There was a brief outage, which has now been resolved.

Nope is still open. I tested a few seconds ago.

Translate

Show more replies

Sign up

Login to the community