Sonos UNREACHABLE from Google HOME

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Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.

This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers.

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Corry PAnswer

Sonos Staff

Hi @Kazamaza et al

We now consider this issue to have been resolved with yesterday’s update. If you still encounter issues, please ensure your Sonos system and app are up-to-date, and if the issues persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Viking007

Lyricist II

Same here and it’s very annoying!

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H

Hurta

Lyricist III

I am having the same issues with both adding Google assistant to my Arc as well as adding the Sonos skill in the Google Home app. In Google home app, it says Sonos skill linked followed by the following error. See picture.

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floresep

Enthusiast I

Same. x4 days, even tried unlinking all services from sonos, uninstalling sonos, Spotify and Google Home and Assistant apps. Countless phone, (Android and iOS,) and device reboots=No Joy.

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Ken_Griffiths

The status page is showing an issue with Google - so perhaps it’s related.

https://status.sonos.com

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Viking007

Lyricist II

All this trying takes up too much of my time. Thinking of selling off my Sonos and replacing it with a more reliable alternative. This app change blew up the goodwill of Sonos. Fix it soon or I will put my money where my mouth is.

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C

Cheezoos

Lyricist III

Anyone got this working?

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Hurta

Lyricist III

The Sonos Status page now shows that Google voice assistant is operational but I’m still getting the same error when trying to enable Google voice assistant on my Arc. Also still getting a similar error when trying to enable the Sonos skill on the Google Home App.

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