Contributor I

Answered

Sonos UNREACHABLE from Google HOME

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Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.

This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers.

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Corry PAnswer

Sonos Staff

Hi @Kazamaza et al

We now consider this issue to have been resolved with yesterday’s update. If you still encounter issues, please ensure your Sonos system and app are up-to-date, and if the issues persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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B

BlushingTurtle

Lyricist III

Works for me too - good job Sonos!

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C

Cheezoos

Lyricist III

Thank you Sonos for fixing

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G

gagaren

Lyricist II

Yayyy… its working. Thank you @Corry P for stepping in.

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Corry P

Sonos Staff

Hi Everyone

We have taken steps to address this issue - please try adding Google Assistant again, if you haven’t already, and if it fails, please let us know.

We are glad to hear that it is working again for a few of you, at least.

Thanks @gagaren, but I can’t take the credit!

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Mackeale

Lyricist III

Thank you @Corry P Now it works again, super happy! Just one little problem left for me, and that is getting the sound from my Google Nest Hub to play on Sonos. But for now I can live with that. :)

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Corry P

Sonos Staff

Hi @Mackeale

Good to hear!

I don’t think you’ll ever be able to have Nest audio play through Sonos without the use of line-in (assuming Nests even have output ports - I have no idea).

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

Stealthdave

Lyricist III

Thanks Corey / sonos and everyone else for fixing this.

It's made my weekend, ha.

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P

Patrick Feller

Lyricist I

Now it works for me again. Many thanks to everyone involved!

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Timerio

Lyricist I

It works again, thanks for fixing It.

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M

Mackeale

Lyricist III

Hi @Mackeale

Good to hear!

I don’t think you’ll ever be able to have Nest audio play through Sonos without the use of line-in (assuming Nests even have output ports - I have no idea).

There is an option to add Sonos as standard speaker. Google also tells me “Playing Spotify on Kitchen” (wich is my Sonos speaker in the kitchen). But nothing comes out of the speaker. It works great when i say it to Google on a Sonos speaker with microphone. Any idea what it could be? :)

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