Skip to main content
Kazamaza
Contributor I
Nov 24, 2024 3:34 PM UTC
Answered

Sonos UNREACHABLE from Google HOME

Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.

This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers.

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Corry P
    Corry PAnswer
    Sonos Staff
    Dec 17, 2024 9:53 AM UTC

    Hi ​@Kazamaza et al

    We now consider this issue to have been resolved with yesterday’s update. If you still encounter issues, please ensure your Sonos system and app are up-to-date, and if the issues persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    View in thread

    157 replies

    Show previous replies
    KazamazaAuthor
    Contributor I
    Dec 6, 2024 10:56 AM UTC

    Thanks Corry.

    It works now

    Translate
      Corry P
      Corry P
      Sonos Staff
      Dec 6, 2024 10:56 AM UTC

      Hi ​@Mackeale 

      Apologies - I misunderstood.

      Another user just reported the same issue on another thread - I recommended that they remove whichever music service they are using from both Google Home and Sonos, then re-add them. It did not help, but I still think it is worth you trying, just in case it works for some and not others.

      Please also try rebooting all devices involved, including the router by switching it off for at least 30 seconds. Reboot the speakers after the router.

      I hope this helps.

      Translate
      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Mackeale
        Lyricist III
        Dec 6, 2024 11:04 AM UTC

        Hi ​@Mackeale 

        Apologies - I misunderstood.

        Another user just reported the same issue on another thread - I recommended that they remove whichever music service they are using from both Google Home and Sonos, then re-add them. It did not help, but I still think it is worth you trying, just in case it works for some and not others.

        Please also try rebooting all devices involved, including the router by switching it off for at least 30 seconds. Reboot the speakers after the router.

        I hope this helps.

        Yeah I saw that, I’m in both threads haha. I just tried both steps but unfortunately it didn’t help. :(

        Translate
        Corry P
        Corry P
        Sonos Staff
        Dec 6, 2024 11:28 AM UTC

        Hi ​@Mackeale 

        Understood, and thanks for trying.

        I am hoping this is not a pattern, but at present, all I can suggest is that you get touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

        Translate
        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          SuburbanMe
          Lyricist I
          Dec 6, 2024 11:42 AM UTC

          Many thanks! All working again 👍

          Translate
            RoaldB
            Lyricist I
            Dec 6, 2024 12:12 PM UTC

            It works again! 

            Translate
              Kelcccc
              Contributor I
              Dec 6, 2024 12:48 PM UTC

              Thank you ​@Corry P and the team who tirelessly works behind to resolve this issue. 

              We all sound very angry simply because of the lack of transparency and communication - this could be done better in the future but great that we are all back with our Sonos with GA.

              Many thanks! 

              Translate
                Mrvonwyl
                Lyricist II
                Dec 6, 2024 12:55 PM UTC

                For me, it works again as well.
                I am glad that this is resolved.

                Thanks, ​@Corry P for keeping us up to date.

                Translate
                  Anonymous
                  Dec 6, 2024 3:56 PM UTC

                  It's working for me also (in Sweden)... Thanks =) 

                  Translate
                    Kelcccc
                    Contributor I
                    Dec 6, 2024 4:12 PM UTC

                    Hi ​@Mackeale 

                    Apologies - I misunderstood.

                    Another user just reported the same issue on another thread - I recommended that they remove whichever music service they are using from both Google Home and Sonos, then re-add them. It did not help, but I still think it is worth you trying, just in case it works for some and not others.

                    Please also try rebooting all devices involved, including the router by switching it off for at least 30 seconds. Reboot the speakers after the router.

                    I hope this helps.

                    I actually got the same issue as well - When I ask Google to play Spotify on Sonos, it doesn’t play anything. Would this be an issue or just simply Spotify doesn’t play on Sonos?

                    Translate
                    Show more replies
                    Terms & ConditionsAccessibility statement