Contributor I

Answered

Sonos UNREACHABLE from Google HOME

Forum|Forum|1 year ago
November 24, 2024
157 replies
8480 views

Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.

This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers.

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Best answer by Corry P

Hi @Kazamaza et al

We now consider this issue to have been resolved with yesterday’s update. If you still encounter issues, please ensure your Sonos system and app are up-to-date, and if the issues persists, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Show previous replies

G

gagaren

Lyricist II

@Gionos

play.sonos.com responds to ping requests. Why would they implement authentication with restrictions for their services, but leave media access unrestricted?

L

liels123

Lyricist I

Same problem in Germany, very disappointing...

S

Stealthdave

Lyricist III

Previous setup:

Google assistant with youtube music, until it stopped working

Workaround setup:

Signed up for amazon music unlimited for a 3 month trial.

Added Alexa to my sonos, which allows me to control tv, govee lights etc, but won't add sonos speaker (complains that it needs sonos skill adding to alexa, which it has).

Installed sonos voice control, which can be added as well as alexa (unlike GA, which can't be added at the same time). Linked amazon music unlimited to sonos.

Voice commands:

Alexa for home automation.

Hey sonos for amazon music.

Not ideal, but gives me home automation and music via voice control until either sonos fixes it, or they reveal a new subscription based service.

jgatie

Not ideal, but gives me home automation and music via voice control until either sonos fixes it, or they reveal a new subscription based service.

Sonos has repeatedly and publicly denied, both here and in the press, that they have any plans to start a subscription service.

S

SteveTheLlama

Trending Lyricist I

Sonos not reachable error. Absolute farce.

The whole system is not currently fit for purpose. So sad to see.

Moving house soon so looking for suggestions of alternatives. Anyone?

B

BlushingTurtle

Lyricist III

Wiim is what I'm looking at, but this problem might be Google's fault, and I will continue to give Sonos time to investigate for at least another week.

B

Borgbart

Contributor I

I am seriously angry about how Sonos are handling this. I bought this specifically because it was advertised to work on Google home. We haven’t been told if it is a technical issue, political issue, if or when it will be fixed. Are you even working on it? What is the problem exactly? I am returning my Sonos, even if the issue is resolved, the lack of clarity and communication from Sonos is astonishing.

B

BlushingTurtle

Lyricist III

To be fair, they acknowledged the issue and said they are investigating. I'm hoping for an update by next week.

S

SteveTheLlama

Trending Lyricist I

Just got off sonos support chat with someone. Spent 30mins going through stuff only to be told he can't raise a ticket and to call on the phone tomorrow. Brilliant.

N

ninjakatze

Lyricist I

It works again 🥰

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