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Jp2378
Contributor I
May 15, 2019
Answered

Sonos and Google Assistant not connecting.

  • May 15, 2019
  • 53 replies
  • 36875 views
Please help. I've been waiting for this, and now when Sonos controller tries to connect to Google Assistant, no devices are found. I have unplugged everything, restarted phone, tried several things and still not connecting to Google Assistant on my 2 Sonos Ones. What do I do? I have lost an hour and a half of my life on this!

Ok and now I must have clicked some answered thing on this forum. This is not answered!! Fix this issue ASAP what a waste of time, Sonos!
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    Best answer by Airgetlam
    You may want to contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.

    The community forum moderators tend to be online during work hours only, like the phone folks.

    Moderator note: Some users have been able to resolve this via the workaround of temporarily removing their music services from their respective Sonos systems. In addition, we also have an article containing steps to start with here before contacting our support agents.

    53 replies

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    Fvhuizen
    Lyricist I
    May 20, 2019
    Same here, i like to add Google Assistant to my Sonos One in the bedroom but Assistant keeps searching for devices and doesn't find it

    Diagnostic info on nbr. 585950677
    jayk butlr
    Contributor I
    May 22, 2019
    Same issue, Google Assistant can't find my Sonos One

    Confirmation Number: 1181018132
    dlevens
    Trending Lyricist I
    May 22, 2019
    So frustrating, this roll out was not ready, this does NOT work.

    Like many others I get no devices found.
    Your confirmation number is: 734399290

    I unlinked sonos from google Assistant and tried again, it asks for sonos login, then tried searching for devices and finds nothing. Yet in google Assistant I see both sonos one speakers and the beam and I can even turn the tv off (connected to beam) and on via google Assistant.

    i am on same WiFi and have google Assistant running on iOS. Both google Assistant and sonos are using same email address.

    how do I get this thing to work? I can add Alexa in like 5 seconds but this GA is garbage implemented.
      Jp2378Author
      Contributor I
      May 23, 2019

      Hi folks,

      The outage should now be resolved. If you're still having some troubles with Google Assistant, please try the steps in this thread to get it working. If that doesn't help, send in a diagnostic report and reply here with the confirmation number.      Confirmation number: 300995857

      It's been a week and a half and still not working. I submitted confirmation of my diagnostics, how and when do you think I will be receiving a response to this? Is this still being sorted out?
      Airgetlam
      AirgetlamAnswer
      May 23, 2019
      You may want to contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.

      The community forum moderators tend to be online during work hours only, like the phone folks.

      Moderator note: Some users have been able to resolve this via the workaround of temporarily removing their music services from their respective Sonos systems. In addition, we also have an article containing steps to start with here before contacting our support agents.
      Bruce
      Jp2378Author
      Contributor I
      May 23, 2019
      You may want to contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.

      The community forum moderators tend to be online during work hours only, like the phone folks.

      I don't use social media so I am going to follow instructions that Jeff from Sonos gave us to follow right here in this thread, posting diagnostic confirmation. I'll try to call when I'm not working.
      paulrw
      Prodigy II
      May 23, 2019
      If you have any google devices, you can get things working through google home app as well. Worked for me.
      dlevens
      Trending Lyricist I
      May 23, 2019
      Doesn't seem right to call this thread answered when the answer was to contact support, especially since support specifically asked for diagnostics from those of us who tried all the steps posted and still failed. Many of us have posted diagnostics, but I do not see a single reply to these. Huge Fail from Sonos on this crap implementation.
      Smilja
      Smilja
      May 23, 2019
      Doesn't seem right to call this thread answered when the answer was to contact support, especially since support specifically asked for diagnostics from those of us who tried all the steps posted and still failed. Many of us have posted diagnostics, but I do not see a single reply to these. Huge Fail from Sonos on this crap implementation.

      How often did you try to connect GA to Sonos - once, twice? It may work at third or fourth attempt.
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      dlevens
      Trending Lyricist I
      May 23, 2019

      Doesn't seem right to call this thread answered when the answer was to contact support, especially since support specifically asked for diagnostics from those of us who tried all the steps posted and still failed. Many of us have posted diagnostics, but I do not see a single reply to these. Huge Fail from Sonos on this crap implementation.How often did you try to connect GA to Sonos - once, twice? It may work at third or fourth attempt.

      More times than I can recall, at least 10 times. A few of those times I even removed Sonos from GA to start fresh, I have rebooted all speakers, my router/modem a few of those times as well.

      I suspect the folks with issues are iOS users, I don't own any GA devices, no android. So I am starting fresh with GA. It does NOT work.
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