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Jp2378
Contributor I
May 15, 2019 1:17 AM UTC
Answered

Sonos and Google Assistant not connecting.

Please help. I've been waiting for this, and now when Sonos controller tries to connect to Google Assistant, no devices are found. I have unplugged everything, restarted phone, tried several things and still not connecting to Google Assistant on my 2 Sonos Ones. What do I do? I have lost an hour and a half of my life on this!

Ok and now I must have clicked some answered thing on this forum. This is not answered!! Fix this issue ASAP what a waste of time, Sonos!
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    Airgetlam
    AirgetlamAnswer
    May 23, 2019 2:36 AM UTC
    You may want to contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.

    The community forum moderators tend to be online during work hours only, like the phone folks.

    Moderator note: Some users have been able to resolve this via the workaround of temporarily removing their music services from their respective Sonos systems. In addition, we also have an article containing steps to start with here before contacting our support agents.
    Bruce
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    53 replies

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    chicks
    chicks
    May 15, 2019 8:03 PM UTC
    There's a system wide outage right now. You can check status here:

    https://status.sonos.com/
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    Jp2378Author
    Contributor I
    May 15, 2019 9:33 PM UTC
    @Jp2378, don't worry about the 'best answer' being selected. It doesn't mean Sonos staff or others won't look at this issue. It just helps others looking for answers to possibly see an answer without having to scroll through the entire thread..if possible.

    Regarding the issue, because this is a brand new configuration, most of the regulars around here are not yet familiar with the potential issues with setup just yet. Sonos staff may also be seeing some issues that did not pop up during beta testing. I'd recommend checking back on this thread a little bit later to see if a solution or trouble shooting steps have been established.

    Not trying to say your frustration isn't valid...

    Thanks, didn't hear about this. I appreciate it!
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    shayna99
    Lyricist I
    May 16, 2019 6:29 PM UTC
    I just bought a beam for my new TV a week ago. I would not have purchased a sonos if it wasn't going to work with voice command. I am looking to expand the system to the kitchen and bedrooms but will now wait. An open box return is looking likely if they don't figure this out.

    When Google Assistant prompts me to sign in to my sonos account, it doesn't recognize or connect after signing in.

    SONOS Representative please respond to this thread. Your Google Assistant rollout does not work!
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    mhugo
    Lyricist II
    May 17, 2019 9:14 PM UTC
    Now status is if for Sonia, but still not able to deploy Google assistant to the Sonos ones I have.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    May 17, 2019 10:16 PM UTC
    Hi folks,

    The outage should now be resolved. If you're still having some troubles with Google Assistant, please try the steps in this thread to get it working. If that doesn't help, send in a diagnostic report and reply here with the confirmation number.
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    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Billy_McSkintos
    Contributor III
    May 18, 2019 1:49 AM UTC
    Unable to find devices on Wifi Network (I use Sonos Mesh)

    Diag # 1383649237

    on Wifi Network (I use Sonos Mesh)

    #1383649237
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    mhugo
    Lyricist II
    May 18, 2019 8:23 AM UTC
    Diag 1190667733
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    Jp2378Author
    Contributor I
    May 19, 2019 12:01 AM UTC
    Hi folks,

    The outage should now be resolved. If you're still having some troubles with Google Assistant, please try the steps in this thread to get it working. If that doesn't help, send in a diagnostic report and reply here with the confirmation number.

    Confirmation number: 300995857
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    masaga91
    Lyricist I
    May 19, 2019 5:22 PM UTC
    Same issue

    Confirmation number: 346542207
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    manual138
    Lyricist I
    May 20, 2019 2:46 AM UTC
    365402431

    could not connect despite the outage ending.

    This has been frustrating. It makes me dislike buying the Sonos one in December because I’ve thought it be out by now.
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