Sonos and Google Assistant not connecting.

Forum|Forum|7 years ago
May 15, 2019
53 replies
36875 views

Please help. I've been waiting for this, and now when Sonos controller tries to connect to Google Assistant, no devices are found. I have unplugged everything, restarted phone, tried several things and still not connecting to Google Assistant on my 2 Sonos Ones. What do I do? I have lost an hour and a half of my life on this!

Ok and now I must have clicked some answered thing on this forum. This is not answered!! Fix this issue ASAP what a waste of time, Sonos!

Google Assistant

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Airgetlam

You may want to contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.

The community forum moderators tend to be online during work hours only, like the phone folks.

Moderator note: Some users have been able to resolve this via the workaround of temporarily removing their music services from their respective Sonos systems. In addition, we also have an article containing steps to start with here before contacting our support agents.

F

FuzzyNautilus

Contributor I

Same issue,
"No Devices found:
Make sure your Wi-Fi is on and that your phone and Assistant devices are on the same network and try again"

Both on Android and iOS. Everything is on the same network. Seems integration is half baked

Steve

S

starbelly

Contributor I

Same. I can get Google Assistant to recognize my One in the bedroom, but not my Beam in the living room. Any tips?

J

Jp2378Author

Contributor I

Yeah something isn't right. Alexa has worked for a year on my speakers. Hopefully they get this right. You would think after two years waiting on this release there would be no hitch, but nope, doesn't work.

J

Jp2378Author

Contributor I

And I don't know what I hit on this godforsaken forum but this is not answered. Let's go Sonos I'm in to you like 2.5 grand so let's get a solution for this.

J

Jp2378Author

Contributor I

This is not answered, Sonos please fix this

J

Jp2378Author

Contributor I

I hate this site for real.

J

jpoeppelman1

Enthusiast I

Same issue here, will not connect to my 2nd surround sound system. The first surround system provisioned just fine.

melvimbe

@Jp2378, don't worry about the 'best answer' being selected. It doesn't mean Sonos staff or others won't look at this issue. It just helps others looking for answers to possibly see an answer without having to scroll through the entire thread..if possible.

Regarding the issue, because this is a brand new configuration, most of the regulars around here are not yet familiar with the potential issues with setup just yet. Sonos staff may also be seeing some issues that did not pop up during beta testing. I'd recommend checking back on this thread a little bit later to see if a solution or trouble shooting steps have been established.

Not trying to say your frustration isn't valid...

Danny