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Sarah501
Contributor I
Apr 15, 2022 1:04 PM UTC

how do i stop google assistant using tunein

I listen to my music through Sonos speakers and use Google assistant on  hubs to voice control these.

Up until this week BBC radio was available on TuneIn the radio app which Sonos used to radio stations. This now doesn't work which is fine as it advised I linked BBC sounds . I can listen to the BBC through the Sonos app all good. Problem is if I ask assistant to play BBC  radio 1 on sonos the reply is " playing BBC radio 1 from tune in " this results in silence .  I've deleted TuneIn from Sonos and it's still doing it. Even if I use the command "play BBC radio 1 from BBC" it either doesn't understand or just gives the same playing from TuneIn reply.  It also does it for all stations like radio X or heart . What command can I use or change stop assistant using TuneIn ?

Thanks sarah

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    drmpphillips
    Lyricist III
    Apr 25, 2022 1:41 PM UTC

    Same problem here. I’ve also deleted all previous Google assistant activity in the hope it clears the cache …

    Did this work? I've also got the same problem, it started about two weeks ago. I've come at it from the other direction and raised a support call with the BBC, but they're just replying with generic troubleshooting information and at the moment they don't list it as a known problem.

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    Painful
    Lyricist I
    Apr 26, 2022 12:18 PM UTC

    Alas - no. My understanding (which is very limited) is that (i) it is a common problem and (ii) it is not down to Sonos. I think it is a BBC Sounds issue. Do you have the link that you used to contact them - I will add my voice and perhaps others can too so it hopefully then does becomes a known problem! 

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    drmpphillips
    Lyricist III
    Apr 26, 2022 1:37 PM UTC

    Alas - no. My understanding (which is very limited) is that (i) it is a common problem and (ii) it is not down to Sonos. I think it is a BBC Sounds issue. Do you have the link that you used to contact them - I will add my voice and perhaps others can too so it hopefully then does becomes a known problem! 

    Try reporting via: https://www.bbc.co.uk/sounds/help/contact-sounds-help/#/Need%20more%20help?

    I used the options: BBC Sounds - UK - Report a fault - Smart speaker - Sonos - Streaming programmes

    I'm playing slow email ping-pong with them, they keep asking for small extra bits of information like firmware versions etc...

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      drmpphillips
      Lyricist III
      Apr 28, 2022 3:47 PM UTC

      I had a reply from the Beeb:

      “We’ve had a response from the product team and they have confirmed that there is currently no access to BBC streams via voice using Google Assistant on a Sonos speaker, this is currently being discussed with Google to resolve. BBC streams can however be accessed using Amazon Alexa on a Sonos Speaker.”

      I spotted that one of the BBC team had posted something similar on another thread here.

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        trob
        Contributor I
        May 1, 2022 11:09 AM UTC

        I’m so pleased to see this topic come up as I’m having the same problem via google assistant.. However, there doesn’t seem to be a solution at the moment . 😏. I’m going via the sonos app to bbc sounds and getting bbc national/local radio stations that way.

        It would be a lot more convenient via a voice command though.

        Have deleted tune-in radio service from sonos app but it still tries going that way. I would imagine that a reset of the sonos app would probably get rid of tune-in  but I’m not keen on doing a reset

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        Adjbaj
        Lyricist I
        May 4, 2022 6:40 PM UTC

        Same issue here. It's defo a Sonos/assistant/voice command issue. Works ok with a Google speaker 

         

        I wonder if Sonos will get this resolved 

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        Dank4000
        Lyricist I
        Jun 2, 2022 7:48 AM UTC

        I’ve been really disappointed with my sonos to be honest. 
         

        wasn’t aware till I bought it that it was Google assistant so you couldn’t group with other Google speakers and there would be all sorts of bugs like this. In this case sounds like a bbc issue but one of things I really wanted from the Sonos. Super annoying. 

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          Airgetlam
          Airgetlam
          Jun 2, 2022 9:07 AM UTC

          It definitely is disappointing that Google restricts this ability from being used on Sonos’ enabled devices.  I guess they feel the need to reserve some things for their own hardware?

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          Bruce
          Joebot
          Joebot
          Lyricist II
          Jun 27, 2022 8:47 AM UTC

          It’s so dumb. I’ve almost given up asking. Every now and then i’ll give it a go, just to see if it’s been fixed, but no. Have to get the app out click about for a while.

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          AGR45rpm
          Lyricist I
          Aug 3, 2022 5:19 PM UTC

          This feels like a Google problem with a healthy dose of BBC and Sonos not being that bothered that it annoys everyone and passing the blame around. “Use Alexa” is not the answer. Get it fixed!!!

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