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Chease
Contributor II
August 4, 2020

Google voice - sorry i can’t find what you asked for.

  • August 4, 2020
  • 70 replies
  • 4294 views

I have a few recurring issues with google voice and my Sonos ones. Either when I ask to play a radio station the response is OK playing xxx radio station. Sorry I can’t find what you asked for. 
 

Or sometimes when I ask to play artist name I get Sorry I can’t do that here but you can ask me to play it on one of your other devices. 
 

And sometimes this commands work… wondering if Alexa might be more helpful?

 

We use Google WiFi and have a WiFi point in the neighbouring room to one of the Sonos ones and I wondered if this might cause something funky to happen as I don’t think this was a problem until I upgraded the WiFi points and now have one which is voice enabled. Can anyone help? Please!

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    mj1856
    Lyricist I
    February 2, 2021

    Let us know how it works for you.

    It doesn't.  I've performed all of the recommended steps and it still behaves the exact same way, as others have already reported.

    IMHO, this appears to be an issue with the hand-off from the Google Assistant back-end to the Sonos system's TuneIn support.  It's not an issue with the Google Assistant itself, nor with network connectivity, microphone settings, not the specific command spoken.  Those are all red herrings.

    Please escalate this issue and have your engineers continue their investigation.

    Thank you.

      Simon B
      Simon B
      Retired Sonos Staff
      February 2, 2021

      Hi @perrymasterflex & @mj1856, thanks for the update and for trying the troubleshooting steps provided. We’ll have this checked by our team, but kindly contact our phone support team as well for further assistance and more in-depth troubleshooting steps and so that they can file a troubleshooting ticket if there is a known outage for this issue. 

      Please, feel free to let me know if you require any further information.

       

      Help others find useful content by clicking the like button and selecting the best answer to your question
      mj1856
      Lyricist I
      February 2, 2021

      Hi.

      I called the phone support and spent quite some time with the support engineer.  He was very helpful and working together ultimately we were able to reproduce the issue on his side.  He said he would escalate it to the appropriate engineers for further analysis.

      Also, we were able to determine that this happens only with certain radio stations.  For example, saying “Hey Google, play KUOW” would always fail, where saying “Hey Google, play NPR” or “Hey Google, play KEXP” would work.  We both got the same results on our respective Sonos devices.

      In my opinion, this feels like an issue with TuneIn’s API that Sonos is using.  Since I can ask the Google Assistant to play KUOW on TuneIn from other non-Sonos devices (such as my Android phone), I speculate that TuneIn may have more than one version of their search API.  Perhaps Sonos is using an older one that fails certain lookups whereas the newer one doesn’t.  I can’t verify this, but it’s reasonable.

      Hopefully the Sonos engineers can look at this and either take the issue up with TuneIn, or switch to a newer or different TuneIn API.

       

      Also, to answer @perrymasterflex’s question, I am only on S2 devices.

        Simon B
        Simon B
        Retired Sonos Staff
        February 2, 2021

        Hi @mj1856, thanks for the update and for the information that you provided.m Hoping for the best that it would be fixed soon since it was already coordinated with the right team. 

        If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you.

        Help others find useful content by clicking the like button and selecting the best answer to your question
        MAscooby
        MAscooby
        Trending Lyricist I
        February 4, 2021

        Also, we were able to determine that this happens only with certain radio stations.  For example, saying “Hey Google, play KUOW” would always fail, where saying “Hey Google, play NPR” or “Hey Google, play KEXP” would work.  We both got the same results on our respective Sonos devices.

        In my opinion, this feels like an issue with TuneIn’s API that Sonos is using. 

        This problem is most definitely NOT just related to specific channels, and it’s not limited to TuneIn.

        For me at least, pretty much nothing is working through “Hey Google...” 

        I get a version of “Sonos is not available right now” or “Sorry, I couldn’t reach Sonos” when saying, “Hey Google, play <Artist> on Tidal”.

        It tells me Apple Music isn’t support on the speaker.

        It tells me my Spotify account isn’t properly linked when I say, “Play <Artist> on Qobuz” or when I say, “Play <Artist> on Spotify.”

         I’ve tried the suggested debug steps listed in the earlier post. 

        I suppose I’ll reach out to phone support when I have time, which I do not have at the moment, but for now it’s pretty much a dumpster fire that used to work perfectly fine.

          Riah
          Lyricist I
          February 9, 2021

          Hi.

          I called the phone support and spent quite some time with the support engineer.  He was very helpful and working together ultimately we were able to reproduce the issue on his side.  He said he would escalate it to the appropriate engineers for further analysis.

          Also, we were able to determine that this happens only with certain radio stations.  For example, saying “Hey Google, play KUOW” would always fail, where saying “Hey Google, play NPR” or “Hey Google, play KEXP” would work.  We both got the same results on our respective Sonos devices.

          In my opinion, this feels like an issue with TuneIn’s API that Sonos is using.  Since I can ask the Google Assistant to play KUOW on TuneIn from other non-Sonos devices (such as my Android phone), I speculate that TuneIn may have more than one version of their search API.  Perhaps Sonos is using an older one that fails certain lookups whereas the newer one doesn’t.  I can’t verify this, but it’s reasonable.

          Hopefully the Sonos engineers can look at this and either take the issue up with TuneIn, or switch to a newer or different TuneIn API.

           

          Also, to answer @perrymasterflex’s question, I am only on S2 devices.

          Yes this is how it works for me as well. It will play some stations I do not want to listen to through voice. But not the ones that previously worked. It used to work to say ‘hey google play classical music’ and now doesn’t. But if you specify the artist it will play. 😑

          perrymasterflex
          Contributor I
          February 25, 2021

          Seems to be working as of tonight. The only change I’ve made of late is the voice of the Google assistant. 

          MAscooby
          MAscooby
          Trending Lyricist I
          February 25, 2021

          I also noticed two days or so ago that TuneIn appears to be working again.

          “Hey Google, play <artist> on <service>” is still not working, either telling me <service> isn't supported or isn't connected or Sonos is unavailable, even though any given <service> works perfectly well from within the Sonos app.

          mjbinsf
          Lyricist I
          March 4, 2021

          So relieved to have found this thread! Yes, same problem for me, Google Assistant can play most things, just not radio stations - it’s always the “Sorry, I can’t find...” message

          Same here

           

          Chris Lin
          Lyricist I
          March 19, 2021

          Still no update on this? I bought arc specifically over beam to use as a voice control for my entire system and so far it hasn't served its purpose. I'm continually getting this message 

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