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Chease
Contributor II
Aug 4, 2020 7:55 AM UTC

Google voice - sorry i can’t find what you asked for.

I have a few recurring issues with google voice and my Sonos ones. Either when I ask to play a radio station the response is OK playing xxx radio station. Sorry I can’t find what you asked for. 
 

Or sometimes when I ask to play artist name I get Sorry I can’t do that here but you can ask me to play it on one of your other devices. 
 

And sometimes this commands work… wondering if Alexa might be more helpful?

 

We use Google WiFi and have a WiFi point in the neighbouring room to one of the Sonos ones and I wondered if this might cause something funky to happen as I don’t think this was a problem until I upgraded the WiFi points and now have one which is voice enabled. Can anyone help? Please!

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    garrettn
    Lyricist II
    Jan 21, 2021 8:49 PM UTC

    This started about two weeks ago for me as well.

    When I say, hey Google, play KHUT.  

    Got it, playing KHUT on Tunein. Sorry, I can’t find what you asked for. 

    I have 9 Sonos One Gen 2, a Beam, and Arc, etc. The problem occurs across all devices.

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      Kosherdeli3000
      Lyricist I
      Jan 21, 2021 10:13 PM UTC

      Same problem with my local NPR station. Can play through the app but can't bet Google Assistant to play for me. Diagnostic confirmation number: 1492053890

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        perrymasterflex
        Contributor I
        Jan 23, 2021 1:29 PM UTC

        A status update would be appreciated.

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          Scho
          Contributor I
          Jan 23, 2021 6:18 PM UTC

          Same issue, beginning about 10 days ago. Status update, please.

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            garrettn
            Lyricist II
            Jan 26, 2021 3:51 AM UTC

            Any updates on this issue?

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              simplydg
              Lyricist I
              Jan 27, 2021 7:36 PM UTC

              Please add me to the group too, @Simon B.

               

              Diagnostic #: 911422862


              Google on Sonos can’t find TuneIn or other music apps connected through Sonos. But weather, directions, any random google questions work just fine. And Google understands what I’m looking for, as it always first says, “Got it, playing [radio station] on TuneIn” before giving the sorry message. This has been going on about a month now. Possibly longer. I’ve tried the uninstall and re-install Google and that did nothing to change the problem. And nothing on my end changed to precipitate this.

               

              Could you also please provide an update as to what is causing this issue and a potential timeline for addressing it? I’m sure all of us on this chain would appreciate that. Thank you!

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                Jimmy D R
                Lyricist I
                Jan 29, 2021 7:26 PM UTC

                Yeah, I’d like to be added to the list too.  @Simon B.

                Tunein radio and apple music basically useless.

                I’m glad I didn't update all my home theater sound system yet, or the whole house like planed. I feel bad for the ones that have.

                 

                If it’s because of Sonos own streaming platform that would be a shame.

                Diagnostic: 116500507

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                perrymasterflex
                Contributor I
                Jan 30, 2021 2:07 PM UTC

                An update please?

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                  Simon B
                  Simon B
                  Retired Sonos Staff
                  Jan 30, 2021 11:13 PM UTC

                  Hi to all, Sorry for the delayed response on this issue, I coordinated with our specialists about this issue and they’ve told me that there is no known issue for this error on Google Assistant and was asked to continue with the basic troubleshooting steps. 

                  If you're getting no audible response or this error message “Sorry I can’t find what you asked for” from Google Assistant when issuing a command, let me suggest the following steps for you to check.

                  • Check if your Sonos system is up to date.
                  • Sign out from your Google accounts on your device controller and browsers.
                  • Giving specific commands, like example "OK Google, play The Beatles in the kitchen" will direct your Google Assistant to play through the kitchen speaker.
                  • If the microphone is enabled, but Google Assistant still does not hear your room name or command correctly, check to see what Google Assistant heard: myactivity.google.com and check the corresponding activity if you will see an “unknown voice command” in the activity.
                  • Try removing Google Assistant from Sonos and setting it up again. This will re-establish the connection with Google Assistant servers.
                  • Hardwire through an ethernet cable one of your speakers to your router temporarily and check if Google Assistant will work.

                  Let us know how it works for you. You may also check out this article to get help with Google Assistant's daily routines.

                  We're here to answer any further questions you have.

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                  perrymasterflex
                  Contributor I
                  Jan 31, 2021 12:38 AM UTC

                  Is it possible this has to do with running the S1 OS? Is anyone experiencing this having already updated their system to S2?

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