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bej432
Trending Lyricist I
May 15, 2019
Answered

Google Assistant will not play Spotify on Sonos Speakers

  • May 15, 2019
  • 28 replies
  • 29704 views
I just updated my Sonos system and Google Assistant to control my Sonos speakers. I am getting an error when I ask Google to play Spotify in any room. It states Spotify is unavailable. When I ask google to play Spotify on the Mini home, It works perfectly. I have unlinked and relinked both accounts and I am still getting the same error. I tried the same command with Pandora and it works fine. I can ask Google to play Pandora in any room or on Mini Home and it works flawlessly. Any assistance here would be greatly appreciated!
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      Best answer by bej432
      Yes, that sounds like the same issue. I found this on another thread. It’s sounds like it could possibly be the cause. We can only hope it works once this is resolved.

      https://status.sonos.com/

      28 replies

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      swarmer
      Trending Lyricist I
      May 19, 2019
      btw, playing Spotify throgh Google Assistant works fine on my phone, just not on my Sonos One speakers.
      Ken_Griffiths
      Ken_Griffiths
      May 19, 2019
      swarmer,

      1. What is the error response, (if any) that you are getting back from the Assistant when trying to play?
      2. Are you able to initiate the playing of a tunein radio station using the assistant?
      3. If you load a playlist to the speaker queue and start playing via the Sonos App, can you then use the assistant to Goto next and previous tracks and adjust/mute the volume?
      swarmer
      Trending Lyricist I
      May 19, 2019
      1. It says, "ok, playing on Spotify... Sorry, it looks like Spotify isn't currently available. Please try again later."
      2. Yes.
      3. Yes.
      Ken_Griffiths
      Ken_Griffiths
      May 19, 2019
      swarmer,

      My only thoughts are to confirm your language settings are set to English (United States) and to unlink and relink the Spotify service in the default music area of the Google App, but I suspect you may have done those things already. If you do find the answer when speaking to Sonos Support, can you kindly let us know please for future reference... thanks very much.👍
      swarmer
      Trending Lyricist I
      May 19, 2019
      Yup, I've done those things already. I will call support on Monday and post back here when I get it resolved. Thank you for your help.
      swarmer
      Trending Lyricist I
      May 21, 2019
      ok, so an hour on the phone with Sonos technical support did not solve the problem. They suggested I contact Google and/or Spotify about it. I emailed Spotify and asked if there was anything on my account blocking connections from new devices, and they said no. They told me to make sure I enabled a certain setting in Sonos app. I never was able to find this setting, but in the hunt for it I found Settings > My Music Services > Spotify. Under here, I tried clicking "Reauthorize account", but it said it couldn't do that because I was signed into the Spotify app (I think?) using a different account (Huh? What??!?). So in the same menu I clicked "Remove account". Then I re-added Spotify to the Sonos app. Now Spotify works fine with Google Assistant. Hooray!
        Ken_Griffiths
        Ken_Griffiths
        May 21, 2019
        swarmer,

        Thanks for the feedback, so it appears the Spotify account installed as a service in the Sonos App was the issue in your case and needed reinstalling. Out of curiosity had that Spotify account ever been allowed to expire and had you resubscribed to Spotify recently? I’m just wondering if there might be an issue where a resubscribed Account is not being seen correctly by the Google Assistant... just as a thought?

        Anyhow its now working, so that’s the main thing.👍
        swarmer
        Trending Lyricist I
        May 21, 2019
        Nope, I've only ever had one spotify account, it was always Spotify Premium, and it never expired. The only thing that ever happened with the account is that it got hacked about six months ago. I reported this to Spotify and they "secured my account" (whatever that means) and I changed my password.
        Ken_Griffiths
        Ken_Griffiths
        May 21, 2019
        Nope, I've only ever had one spotify account, it was always Spotify Premium, and it never expired. The only thing that ever happened with the account is that it got hacked about six months ago. I reported this to Spotify and they "secured my account" (whatever that means) and I changed my password.
        Just a strange 'glitch' then. These things can and do happen, on occasions, I guess.
        Pepe Reyes
        Pepe Reyes
        Contributor I
        June 14, 2019
        When are you going to fix this???? Sonos community ?????? It has been 3 years and nothing happened yet!!!!!
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