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bej432
Trending Lyricist I
May 15, 2019
Answered

Google Assistant will not play Spotify on Sonos Speakers

  • May 15, 2019
  • 28 replies
  • 29704 views
I just updated my Sonos system and Google Assistant to control my Sonos speakers. I am getting an error when I ask Google to play Spotify in any room. It states Spotify is unavailable. When I ask google to play Spotify on the Mini home, It works perfectly. I have unlinked and relinked both accounts and I am still getting the same error. I tried the same command with Pandora and it works fine. I can ask Google to play Pandora in any room or on Mini Home and it works flawlessly. Any assistance here would be greatly appreciated!
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      Best answer by bej432
      Yes, that sounds like the same issue. I found this on another thread. It’s sounds like it could possibly be the cause. We can only hope it works once this is resolved.

      https://status.sonos.com/

      28 replies

      Jmcb
      Lyricist II
      May 15, 2019
      Yes exact same issue here. Called support and after an hour on the phone they couldn't figure it out. I am supposed to get an email from an engineer to set up a phone appointment. If anyone has a fix before then I would love to hear it.
        jberglinds
        Lyricist III
        May 15, 2019
        See if this solves it: https://en.community.sonos.com/google-assistant-and-sonos-229109/google-assistant-i-can-t-do-that-here-but-you-can-ask-me-to-play-it-on-one-of-your-other-devices-sonos-6825502#post16335292
          jaleksic
          Lyricist II
          May 16, 2019
          Like jberglinds wrote, set English US as primary language and your language as secondary and it should work.
          bej432Author
          Trending Lyricist I
          May 16, 2019
          Thanks but I am in the US and English is set as primary. I understand there may be a Spotify control outage right now that may be the issue.
          swarmer
          Trending Lyricist I
          May 16, 2019
          I am having the same problem. I am also in the US, and English is set as my primary language. I can use Google Assistant to play music from Spotify using my phone, but when I try to do that with my Sonos One speakers, it says "Sorry, it looks like Spotify isn't currently available. Please try again later." It's been like this since I set up Google Assistant on my pair of Sonos One speakers at least 24 hours ago.
          bej432AuthorAnswer
          Trending Lyricist I
          May 16, 2019
          Yes, that sounds like the same issue. I found this on another thread. It’s sounds like it could possibly be the cause. We can only hope it works once this is resolved.

          https://status.sonos.com/
          swarmer
          Trending Lyricist I
          May 19, 2019
          That status page now says All Systems Operational, but playing music from Spotify via Google Assistant still isn’t working for me.
          bej432Author
          Trending Lyricist I
          May 19, 2019
          I noticed that too so I tried completely logging out of Spotify in the Sonos app and then logged back in. It works as now.
          Ken_Griffiths
          Ken_Griffiths
          May 19, 2019
          That status page now says All Systems Operational, but playing music from Spotify via Google Assistant still isn’t working for me.
          Are you using a Spotify “premium” subscription service (not the 'free' service, which isn’t supported) and have you ensured that the same Spotify credentials are being used within your Sonos App and that the same service/credentials are 'linked' to your Google account that hosts your main 'Google Home' and that Spotify is set as it’s default music service.

          Also ensure the Sonos device/skill is installed correctly within that same Home account and you have scanned and installed your Sonos speakers/devices and placed them into your Google Rooms, as required.

          If using a Sonos Beam, or Sonos One, for voice services, check that the Google Assistant is installed in the rooms settings/voice services section in the Sonos App.
          swarmer
          Trending Lyricist I
          May 19, 2019
          Tried logging out & back in, and unlinking & relinking spotify account, no luck. I have Spotify Premium and it’s my default music service. I guess I will call customer service on Monday.
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