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bej432
Trending Lyricist I
May 15, 2019 12:49 PM UTC
Answered

Google Assistant will not play Spotify on Sonos Speakers

I just updated my Sonos system and Google Assistant to control my Sonos speakers. I am getting an error when I ask Google to play Spotify in any room. It states Spotify is unavailable. When I ask google to play Spotify on the Mini home, It works perfectly. I have unlinked and relinked both accounts and I am still getting the same error. I tried the same command with Pandora and it works fine. I can ask Google to play Pandora in any room or on Mini Home and it works flawlessly. Any assistance here would be greatly appreciated!
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      bej432Answer
      Trending Lyricist I
      May 16, 2019 10:32 PM UTC
      Yes, that sounds like the same issue. I found this on another thread. It’s sounds like it could possibly be the cause. We can only hope it works once this is resolved.

      https://status.sonos.com/
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      28 replies

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      PBalit
      Contributor I
      Aug 20, 2019 7:00 AM UTC
      I’m experiencing this problem right now which I haven’t experienced in my months of owning my Sonos One speakers. Every time I ask google assistant (through Sonos) to “play music”, it says “I can’t do that here, but you can ask me to play music in one of your other devices”. But when I do the exact same thing through my google home speaker, it works. Is this a Sonos issue, or is this a google issue, or Spotify issue? Or all three?

      I haven’t changed my Spotify account recently. I already unlinked and relinked my Spotify account to my Sonos and google home account. I’ve already unlinked and relinked my Sonos to my google home account.

      If Spotify doesn’t work on my Sonos speakers through google assistant, I’m definitely losing a ton of functionality and would most likely sell my Sonos speakers.
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        superserup
        Lyricist II
        Aug 20, 2019 9:16 AM UTC
        I’m experiencing this problem right now which I haven’t experienced in my months of owning my Sonos One speakers. Every time I ask google assistant (through Sonos) to “play music”, it says “I can’t do that here, but you can ask me to play music in one of your other devices”. But when I do the exact same thing through my google home speaker, it works. Is this a Sonos issue, or is this a google issue, or Spotify issue? Or all three?

        I haven’t changed my Spotify account recently. I already unlinked and relinked my Spotify account to my Sonos and google home account. I’ve already unlinked and relinked my Sonos to my google home account.

        If Spotify doesn’t work on my Sonos speakers through google assistant, I’m definitely losing a ton of functionality and would most likely sell my Sonos speakers.

        I have the same error right now and since this morning. The status is however affiliated with major outage https://status.sonos.com/, so I hope this is the reason for the problem with SONOS to Spotify music inquiries. All other Google Voice Control commands seems not to be affected - only the commands related to Spotify.
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          Edward R
          Edward R
          Retired Sonos Staff
          Aug 20, 2019 9:20 AM UTC
          I’m experiencing this problem right now which I haven’t experienced in my months of owning my Sonos One speakers. Every time I ask google assistant (through Sonos) to “play music”, it says “I can’t do that here, but you can ask me to play music in one of your other devices”. But when I do the exact same thing through my google home speaker, it works. Is this a Sonos issue, or is this a google issue, or Spotify issue? Or all three?

          I haven’t changed my Spotify account recently. I already unlinked and relinked my Spotify account to my Sonos and google home account. I’ve already unlinked and relinked my Sonos to my google home account.

          If Spotify doesn’t work on my Sonos speakers through google assistant, I’m definitely losing a ton of functionality and would most likely sell my Sonos speakers.


          I’m experiencing this problem right now which I haven’t experienced in my months of owning my Sonos One speakers. Every time I ask google assistant (through Sonos) to “play music”, it says “I can’t do that here, but you can ask me to play music in one of your other devices”. But when I do the exact same thing through my google home speaker, it works. Is this a Sonos issue, or is this a google issue, or Spotify issue? Or all three?

          I haven’t changed my Spotify account recently. I already unlinked and relinked my Spotify account to my Sonos and google home account. I’ve already unlinked and relinked my Sonos to my google home account.

          If Spotify doesn’t work on my Sonos speakers through google assistant, I’m definitely losing a ton of functionality and would most likely sell my Sonos speakers.          I have the same error right now and since this morning. The status is however affiliated with major outage https://status.sonos.com/, so I hope this is the reason for the problem with SONOS to Spotify music inquiries. All other Google Voice Control commands seems not to be affected - only the commands related to Spotify.


          Hi there. You are absolutely correct, superserup. We have confirmed that there is currently an outage. If you follow the announcement I just posted over here, I will write another response in there once we are all back up and running. Thanks for your patience.
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          Try searching our articles for help with your question: https://www.sonos.com/en/support
            PBalit
            Contributor I
            Aug 20, 2019 1:50 PM UTC

            I’m experiencing this problem right now which I haven’t experienced in my months of owning my Sonos One speakers. Every time I ask google assistant (through Sonos) to “play music”, it says “I can’t do that here, but you can ask me to play music in one of your other devices”. But when I do the exact same thing through my google home speaker, it works. Is this a Sonos issue, or is this a google issue, or Spotify issue? Or all three?

            I haven’t changed my Spotify account recently. I already unlinked and relinked my Spotify account to my Sonos and google home account. I’ve already unlinked and relinked my Sonos to my google home account.

            If Spotify doesn’t work on my Sonos speakers through google assistant, I’m definitely losing a ton of functionality and would most likely sell my Sonos speakers.            I have the same error right now and since this morning. The status is however affiliated with major outage https://status.sonos.com/, so I hope this is the reason for the problem with SONOS to Spotify music inquiries. All other Google Voice Control commands seems not to be affected - only the commands related to Spotify.
            Thank you!
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            Doug Ames
            Headliner I
            Aug 20, 2019 2:00 PM UTC
            Let's hope that it's fixed soon - and not Sonos Soon like "we're working on that feature and expect to release it soon". 🙂
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            Person284782
            Lyricist III
            Sep 2, 2019 9:57 PM UTC
            This question definitely wasn’t “answered.”
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            pattaboy
            Lyricist II
            Oct 15, 2019 10:49 AM UTC

            It sill doesn't work. Is there even a fix for this? 
             

            i have tried:

            -delete connections on both spotify and sonos

            -change languages

            -reset to factory default settings

             

             

            nothing works.

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            waterlooscott
            Lyricist I
            Oct 22, 2019 12:58 AM UTC

            I was getting this issue on my iphone "Sorry it looks like you haven't setup spotify premium on your sonos app.  To play from spotify premium link the same account on both sonos and google assistant".

             

            I worked on  it for a few hours, nothing seemed to fix it so I ran the sonos app on an android phone and it resolved the issue.  I only needed the android phone to set the music service used by sonos.  

            1. Install the sonos, google home and google assistant apps
            2. Run the sonos app, login and select your default music service

            This worked for me.. maybe it will help someone else.

             

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