As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported. Frank

Enthusiast I

Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Forum|Forum|1 year ago
November 23, 2024
189 replies
11322 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

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Best answer by FrankOwen

Will test this Saturday... way back from UK ...

Show previous replies

T

thesame

Lyricist III

Hi @thesame

I can confirm that we do now consider this issue resolved.

If you continue to see issues with adding Google Assistant to your system, or have issue with it not working as intended, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

LOL

J

jodiug

Lyricist III

Since we’re all here, I’m placing my bets on the community. The sonos app now correctly opens Google Assistant, which is a step forward. However, in Google Assistant, I get “No devices found” after it looks for devices. The device is on the same WiFi point as my phone.

On opening the Google Home app, I see our Sonos devices listed, and I can click play and pause, but of course this is not the voice-control assistant we are looking for.

The second time I try the same process from the Sonos app (“Add a voice assistant”), it attempts to open Google Assistant, then says “This may take a minute” and gets stuck on an infinite spinner screen.

The third time, I tried adding a voice assistant for an individual device. The same issue, stuck on the spinner. After closing it though, the voice assistant is added to the device in the app, but not to the device (it does not respond to voice commands).

The fourth time I add a voice assistant, I now get “Something went wrong”. The time after, I get the infinite spinner again.

Any ideas or similar experiences?

Corry P

Sonos Staff

Hi @jodiug

Sorry to hear of the issues you’ve been having.

I recommend going in to the Google Home app and removing the link to your Sonos system, then re-instating it: Google’s Home app » Settings » Works with Google » Sonos » Unlink account, followed by Sonos (under Add New, but best to search in top right corner) » Continue » Continue.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

StevenSchoovaerts

Lyricist III

Hi @thesame

I can confirm that we do now consider this issue resolved.

If you continue to see issues with adding Google Assistant to your system, or have issue with it not working as intended, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Thanks for your help, @Corry P!

J

jodiug

Lyricist III

Hi @jodiug

Sorry to hear of the issues you’ve been having.

I recommend going in to the Google Home app and removing the link to your Sonos system, then re-instating it: Google’s Home app » Settings » Works with Google » Sonos » Unlink account, followed by Sonos (under Add New, but best to search in top right corner) » Continue » Continue.

I hope this helps.

I could unlink the account, and then add it again. However, in the Sonos app I still meet the same infinite spinner when trying to add Google Assistant. I am in touch with support chat who suggested the same, going to try and call them now

Corry P

Sonos Staff

Hi @jodiug

Sorry to hear that did not help - thanks for trying those steps.

The next thing I was going to suggest was to call in - I hope that they can help you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

jodiug

Lyricist III

Problem solved. After unlinking and relinking it did not work, but on my GF's iPhone she could add GA voice control from within the Sonos app. All I had to do was make sure she logged in with my Google account so the coupling was correct.

There is definitely still an android app issue. The support lady I called tried to find the fault in my wifi network which was clearly not the problem. It works now, I'm happy, all it took was an iPhone.