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Contributor II
May 28, 2019
Answered

Google Assistant support for multiple homes with single Sonos account?

  • May 28, 2019
  • 47 replies
  • 4608 views
I switched all of my Sonos devices at my upstate home this weekend from Alexa to Google Assistant (2x Beam and 2x Sonos One) and everything worked great and controlled all of those as well as my 3x Connect:Amp devices. The Beam CEC control to turn on and off TVs with Google works great!

I attempted to update the Beam and Sonos One at my apartment when I returned to the city and when I run through the process, the Google Assistant app fails to find any devices.

My apartment setup has the same Sonos account with the latest firmware updates, same Google Account (which is configured for two homes) and is on the the same UniFi networking equipment (different SSIDs).

Are there any known limitations with a single Sonos account at multiples homes? There shouldn't be any limitations on the Google side as I have Ecobee thermostats at Google Home locations. The only other difference is that that I don't have any "real" Google products like a Home Mini at my apartment, so I'm wondering if a regular Google device needs to be a home hub to set up non-Google devices.

Thanks,
Sean
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Best answer by Ryan S
Hi Sean, the Google Assistant integration with Sonos is designed to link one Google Account with a single Sonos household. In the apartment, you're likely running a different Sonos household ID (which is expected for different systems). This is why you're having trouble.

The best thing you can do is to either have two Google Accounts, or try to merge your two Sonos households. Merging the households involves bringing a speaker from one location to the other and resetting one of the two systems. Then rebuilding the location using the speaker from the other house as an existing system. It's a little tricky and will delete any playlists and settings you have on the system you're merging.

47 replies

Contributor I
April 17, 2020

Same issue.  Very frustrating. Please fix!

Lyricist I
July 29, 2020

Same problem here. Two homes with each running extensive Sonos systems connected to a single Sonos account, one Google account. Google allows you two setup multiple homes for the purpose of connected devices and google assistant. Sonos recognizes multiple networks on a single account BUT only allows one of the Sonos home groups (aka collection of Sonos products on a single network) to work within the google ecosystem at a time (as evidenced by how it forces you to select one when you link Sonos to Google home).

 

It seems like a programming issue that should be easy to fix; however, it’s probably not a top priority for Sonos or Google because only being able to use a voice assistant in ONE of your multiple homes that has expensive Sonos equipment is up there in isolated first-world wypipo problems. 

Contributor I
August 14, 2020

I have the same problem; pointing it out to jog this thread to the top again in hopes someone from Sonos is listening. I hope it is a Sonos programming problem, because I think they are likely to be more responsive than Google.

Has anyone actually tried Ryan’s solution in the second response? Given that I would be merging the systems, would I still have be able to have two different music libraries on each system (music is on a NAS that is local to each location)?

Given that Sonos focuses on the high end of the market where many of us  likely  have multiple homes and/or home and office setups… maybe there will be an eventual solution? I don’t want to switch to Alexa...

Contributor I
December 11, 2020

Add me to the list of affected people.  Would be great if Sonos followed what is increasingly becoming an industry norm- having a “home”, then “rooms” within the “home”, and supporting having a single account sit across multiple homes.  

 

It should go without saying that people installing Sonos in multiple homes are your most passionate customers.  To decline to fix this issue would be a poor choice 

Contributor II
December 19, 2020

I’m in the same boat as everyone else here—but I’m still not clear on how the “Two Google account solution” works. By reading this thread, and several others, it sounds like if you have two homes, each with its own dedicated Google account, you should be able to use Google Assistant for each home’s respective Sonos speakers. 

Is anyone doing that—and if so, is that how it works?

I have a primary residence and a vacation home and I’ve been running them both off of the same Google account—with two homes within the single Google account. I just recently tried to set up Google Assistant at my vacation home after setting up a second Sonos system there and ran into the  same issue everyone else is experiencing. If separating each house into its own Google account will enable me to use Google Assistant on each home’s respective Sonos system I’ll do it—but I’m not sure if it will actually work because both systems are still linked my single Sonos account—I can’t figure out if that matters or not. 

I just don’t want to disconnect everything, set up a second Google account and reconnect everything if it’s not going to allow me to use Google Assistant via my Sonos speakers at each home.

Can anyone shed some light on this?

 

Contributor I
December 19, 2020

The “two google accounts” solution would require you to log out of one google account, then log back into the other account each time you move between homes.  That might not be terrible if you go between the homes once or twice a year.  However, I have properties that I go between quite often.  Again, I would urge Sonos to adopt the industry standard and allow us to have two or more homes and simply select between the houses

Contributor I
December 19, 2020

Also- Spotify needs to have the same email address on the Spotify account and the Google account.  I’m not keen on having to purchase and maintain separate Spotify accounts (losing the play lists, paying for separate accounts, etc.)

Lyricist II
January 6, 2021

Same problem here. Bloody annoying.

Lyricist I
February 2, 2021

Same problem here. Please update this soon. In the Google home App I created 2 different homes, but the App only finds the Sonos system which is in the flat which wifi I am using during the conn process. 

The solution should be implemented soon or I will switch to another brand for my secondary flat.

 

Lyricist I
February 12, 2021

Same here. Need to delete the Sonos accound in google home and re-add GA when visiting my summer house. Really frustrating.