Contributor II

Answered

Google Assistant support for multiple homes with single Sonos account?

Forum|Forum|7 years ago
May 28, 2019
47 replies
4608 views

I switched all of my Sonos devices at my upstate home this weekend from Alexa to Google Assistant (2x Beam and 2x Sonos One) and everything worked great and controlled all of those as well as my 3x Connect:Amp devices. The Beam CEC control to turn on and off TVs with Google works great!

I attempted to update the Beam and Sonos One at my apartment when I returned to the city and when I run through the process, the Google Assistant app fails to find any devices.

My apartment setup has the same Sonos account with the latest firmware updates, same Google Account (which is configured for two homes) and is on the the same UniFi networking equipment (different SSIDs).

Are there any known limitations with a single Sonos account at multiples homes? There shouldn't be any limitations on the Google side as I have Ecobee thermostats at Google Home locations. The only other difference is that that I don't have any "real" Google products like a Home Mini at my apartment, so I'm wondering if a regular Google device needs to be a home hub to set up non-Google devices.

Thanks,
Sean

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Best answer by Ryan S

Hi Sean, the Google Assistant integration with Sonos is designed to link one Google Account with a single Sonos household. In the apartment, you're likely running a different Sonos household ID (which is expected for different systems). This is why you're having trouble.

The best thing you can do is to either have two Google Accounts, or try to merge your two Sonos households. Merging the households involves bringing a speaker from one location to the other and resetting one of the two systems. Then rebuilding the location using the speaker from the other house as an existing system. It's a little tricky and will delete any playlists and settings you have on the system you're merging.

S

sean.scottAuthor

Contributor II

Anyone else have setup Google Assistant with multiple locations?

Can anyone that works at Sonos able to confirm the expected behavior?

Ryan SAnswer

Retired Sonos Staff

Hi Sean, the Google Assistant integration with Sonos is designed to link one Google Account with a single Sonos household. In the apartment, you're likely running a different Sonos household ID (which is expected for different systems). This is why you're having trouble.

The best thing you can do is to either have two Google Accounts, or try to merge your two Sonos households. Merging the households involves bringing a speaker from one location to the other and resetting one of the two systems. Then rebuilding the location using the speaker from the other house as an existing system. It's a little tricky and will delete any playlists and settings you have on the system you're merging.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

robertwebbe

Lyricist III

And the other way around: splitting?

I have a Playbar, Sub and 2 Play:1's and I used them as a set. But some time ago I've taken the Play:1's and brought them to my other house. I use the same Sonos account and the same Google account. When I ask Google Assistant to play something on the Playbar, it starts playing in the house where I first setup Google Assistant.

Strange thing is that the Google Assistant setup in my second house looked like to go properly, no errors. But no Sonos speaker appeared in my list of the other location.

I've tried to split the system by creating a new Sonos account (for the 2 Play:1's in my second home) and then setup Google Assistant but that didn't work either. :(

It's no option for me to create a second Google account since both homes are smart homes with lots of other smart devices. E.g. I can control lights, switches and thermostats for both locations in one Google account.

How strange is it that I can not use Google Assistant on Sonos on both locations?
Is this a Google limitation? Of a design choice by Sonos?
And will it be possible in the (near) future? I guess it's a matter of time and more customers will have the the same need.

Is there another workaround for this problem?

C

cengman

Lyricist I

Also affected by this limitation as I have both an apartment and a summerhouse. Just to confirm:

- Two Sonos systems at two different locations
- Two Google Home homes configured
- One Sonos account
- One Google account
- Only able to configure Google Assistant on speakers in one system/home as it seems like Sonos can only be linked once from Google Home

C

Chris_C

Contributor I

Have discovered this limitation myself in trying to setup both my house and my parents house.

Looks like I'll have to use separate Google accounts and try it that way. I just need to be able to retain the 'admin' type access and control as I'll be maintaining things not the pensioner age parents.

Question is - is this a Google limitation or a Sonos one? I have one Alexa device not two so not sure if I can test that out to see if it will work?

P

Peterpan11

Lyricist I

Have the same problem with two homes, really irritating

I

IUFanInNC

Lyricist I

Same exact problem. Sonos please help!

UKMedia

Same exact problem. Sonos please help!

Personally, I’m not sure how this would work. If it was possible to have a single Sonos Account across multiple locations linked to a single Amazon account, it would mean that:

You would need to ensure that there are no duplicate device names, groups or Sonos Rooms - Only one kitchen, etc;
Anybody in either location could play music, set alarms in either location - either by mistake or for a laugh!

I can understand the frustration about creating multiple accounts for multiple locations but the problems associated with single linked accounts across multiple locations would introduce a nightmare. When Alexa integration was first released, I helped someone who lived on the east coast of the US and whose partner lived on the west coast. They had mixed up their initial account registration between Amazon and Sonos and a voice request on one system would start playing music in the other, not great with the time difference!

Remember: Sometimes Red Wine helps :)

I

IUFanInNC

Lyricist I

You bring up great points, However, Sonos & Google Assistant seem to be the only primary platform combo we're having this problem with. No issues with Sonos & Alexa across multiple homes. Google Assistant can handle multiple Nest homes, multiple homes for Honeywell thermostats, etc. Sonos can handle multiple homes. It seems like we just need a the right Sonos developers to talk with the right Google developers, recreate this problem & then solve this quickly for all.

Mutti

Hi, since I have the same problem too, is there a way to open a bug to sonos in order to ask to fix it?

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