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sean.scott
Contributor II
May 28, 2019
Answered

Google Assistant support for multiple homes with single Sonos account?

  • May 28, 2019
  • 47 replies
  • 4608 views
I switched all of my Sonos devices at my upstate home this weekend from Alexa to Google Assistant (2x Beam and 2x Sonos One) and everything worked great and controlled all of those as well as my 3x Connect:Amp devices. The Beam CEC control to turn on and off TVs with Google works great!

I attempted to update the Beam and Sonos One at my apartment when I returned to the city and when I run through the process, the Google Assistant app fails to find any devices.

My apartment setup has the same Sonos account with the latest firmware updates, same Google Account (which is configured for two homes) and is on the the same UniFi networking equipment (different SSIDs).

Are there any known limitations with a single Sonos account at multiples homes? There shouldn't be any limitations on the Google side as I have Ecobee thermostats at Google Home locations. The only other difference is that that I don't have any "real" Google products like a Home Mini at my apartment, so I'm wondering if a regular Google device needs to be a home hub to set up non-Google devices.

Thanks,
Sean
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    Best answer by Ryan S
    Hi Sean, the Google Assistant integration with Sonos is designed to link one Google Account with a single Sonos household. In the apartment, you're likely running a different Sonos household ID (which is expected for different systems). This is why you're having trouble.

    The best thing you can do is to either have two Google Accounts, or try to merge your two Sonos households. Merging the households involves bringing a speaker from one location to the other and resetting one of the two systems. Then rebuilding the location using the speaker from the other house as an existing system. It's a little tricky and will delete any playlists and settings you have on the system you're merging.

    47 replies

    Show previous replies
    bamer
    Lyricist I
    February 13, 2021

    I’m in the same boat. Tried bringing all my sonos devices to one home and adding them all together twice however, as soon as I take them to my other home sonos decides to split them up into two separate systems and only one system becomes available in google home, annoying. I’m seriously considering dropping sonos in one location.

      Anonymous
      February 20, 2021

      Adding my irritation with the inability to use Google assistant and Sonos at multiple homes. This seems like it should be the easiest solution to resolve. Alas, GA only works at one home despite google home and Sonos properly indicating the ability for two locations. 

        Teel
        Contributor I
        March 12, 2021

        I contribute to this issue as I goes between like three or four locations like home, weekend house and office 

        This should really be a priority to Sonos business model that people should have Sonos system all around 

        Jen123321
        Lyricist I
        March 22, 2021

        I am extremely disappointed to learn about this. I bought a Sonos move and a sound bar in the fall for 2 different homes. The bar came from Costco. Thinking I will just return it and get another brand.  

        Not sure how a company selling premium products isnt fixing this. 

        User386843
        Lyricist I
        April 5, 2021

        My confusion is that I have two separate sonos systems, which have two different email accounts. . One is at work and one at home.

        When I try to add Google Assistant at home it only shows the 4 speakers on my work system and doesn't show the home speakers at all. Then when I look at my full account I can see all the speakers at home and work. But when using each system I only see the speakers on that system.

        ​​​​​​I don't honestly see what options there are. Suggestions? 

        steve
        Contributor II
        July 2, 2021

        Alexa does not appear to be any better at this... :- (

         

        joshe
        Lyricist I
        August 14, 2021

        Sigh. Same issue here too. Really would be lovely to have a fix on this. My systems are in different states but I am back and forth weekly. There's literally no easy way to make this work.

          walzu
          Lyricist I
          August 20, 2021

          Same here! Please fix this. This bug is really frustrating.

            psplaza
            Lyricist I
            August 28, 2021

            +1 on fixing this issue

              SSRR008
              Lyricist I
              October 18, 2021

              looks like the only way out is to keep growing the number of people affected by this!

              so here i am +1..

              I use Sonos and GA both at home and in the office, with covid restrictions now out where i live, i am back at the office dailyand it is very annoying to use the workaroundsmentioned in this thread. @Sonos team please fix this, we are your best customer-base.

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