Contributor I

Answered

Google Assistant Setup issues with Sonos One (Gen2)

Forum|Forum|6 years ago
December 23, 2019
75 replies
20937 views

Hi,

I’ve seen slight variations to this issue on other threads but none that quite address it.

Problem

Google assistant was not working on the Sonos One speaker (the microphone was not active and not illuminated).

In an attempt to resolve this issue I unlinked the Sonos from Google and tried re-linking.

Now the situation is that when I go to re-activate the GA service within the Sonos App the following happens:

1.) I'm prompted to add GA to my Sonos

2.) On the "select rooms" page I select the Sonos

3.) I press "add to google assistant" button and I'm re-directed to GA app

4.) This then simply takes me to App Store to purchase/download GA (which I already have)!

5.) When I then go back to Sonos app it says "Linking Google account" and HANGS on this page indefinitely with a spinning wheel.

6.) After a considerable length of time it times out and says "There was a problem adding google assistant".

As a work-around for this I've tried adding/linking Sonos from the GA app itself. This is successful in adding the Sonos speaker (e.g. I can tell Google to play music from my phone to the identified/linked speaker and it works), however Google DOES NOT RECOGNISE THIS SPEAKER AS AN ASSISTANT DEVICE.

Neither GH or GA identify the Sonos as an "Assistant Device". Previously I did have this working but it not longer works at all.

You can see the speaker itself is connected fine, however the ASSISTANT aspect of the speaker is not identified by Google.

Other things I've checked/fixed:

Language was the same
Default music service same in GH/GA and Sonos (Spotify premium in this case, which I re-authorised)
Power cycled Sonos
Closed apps and restarted them
Removed the Home and created a new one again and linked devices fresh

Any ideas on resolving this would be much appreciated. I’m actually surprised more people haven’t experienced this!

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Best answer by alxndrdvl

I was able to fix the issue on my end thanks to someone’s contribution on another thread.

When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead?

If it redirects you to the App Store, that’s where the problem is (that was the case for me).

This solved the issue for me :

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

Show previous replies

Ryan S

Retired Sonos Staff

I just wanted to let everyone know that as of January 8th this issue should be fully resolved for iPhones, but we’re still working to get it fixed on iPad.

For now if you have an iPad, we recommend using your phone while we continue to working on a resolution for this issue.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

T

tingsai

Lyricist I

I just wanted to let everyone know that as of January 8th this issue should be fully resolved for iPhones, but we’re still working to get it fixed on iPad.

For now if you have an iPad, we recommend using your phone while we continue to working on a resolution for this issue.

Hi Ryan, I am still having problem using my iPhone to add Google Assistant. I was able to add GA to one Sonos device. When I tried to add to my second Sonos, the Sonos app directed me the GA app but after a while the GA app said “There may be a problem”. When I returned to the Sonos app, it said “Try again”.

I have tried all the advices in this thread, uninstalling, reseting, blablabla, still the same.

I then tried using my Android phone to do the setup, everything went through as a breeze!

Although I now have all my Sonos GA linked, iPhone Sonos and GA app still has a problem. I will not try using the iPhone again until I have confirmation from this forum that it is really ok

Ryan S

Retired Sonos Staff

That’s for the details, I’ll pass your message along to the team and let you know if they require some more information. A diagnostic after there’s that problem would probably be really helpful.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

S

Solutionguru

Lyricist II

I was able to FINALLY get GA to work by UNLINKING my Sonos devices from the GOOGLE HOME APP FIRST.

then, go back to Sonos app, sign in and start the set up all over again. This worked for me and super easy!!

S

sidhuamansingh

Lyricist II

Hi. I can’t seem to unlink my Sonos from google assistant. Whenever I click + to add Sonos it says Sonos is linked but Sonos devices is nowhere to be seen. I don’t have this issue if I use other google emails. I only have this issue with this one particular email address. It’s so sudden used to work before. I checked everything about this email that doesn’t work such as location etc but it’s all looks alright. Anyone else having this issue ?

S

Solutionguru

Lyricist II

you will have to download the Google HOME app (not assistant) and unlink Sonos from there. try that and then once you have unlinked the devices on Google HOME app, go back into the Sonos app and try setting them up again.

S

sidhuamansingh

Lyricist II

Hi. Yes I’ve downloaded the google home app. And I have unlinked everything in my home from both google home which also shows the devices as unlinked in the assistant app. But for instance if I try to add Arlo on google home it will take me to the sign in setup page for arlo. But if I try to add Sonos it says it’s already link.

S

sidhuamansingh

Lyricist II

I have attached some snapshots. It says ‘Sonos is linked ‘ and ‘account linked successfully ‘ but in actual Fact my Sonos devices are nowhere to be seen. It feels like it wasn’t unlinked properly and I can’t seem to be able to unlink it now

UKMedia

Can you open the Sonos App>Settings>Services>Google Assistant and see if you can Enable your device?

Remember: Sometimes Red Wine helps :)

R

Ronald_vdL

Lyricist II

It’s a disappointing experience. Installing, removing, restarting, rebooting whatever … everything results in “There may be a problem” with a Google help button that leads to nowhere.

At the usual business hours of Sonos support I need to work or I am traveling, so I need to find the solution on the web. But so far, nothing works. I’m quite desperate. The instructions are very easy, but it isn’t. Even perseverance doesn’t work. A troubleshooting page would be welcome, because the happy flow doesn’t work for me and apparently it doesn’t for several others as well.

is it better to install the Alexa app on my iPhone? How can I retrieve the number that I can paste into the link specified in this thread ?

I believe by now I have the entire Google suite installed on my iPhone, whereas I had expected to be pre-installed in the Sonos device itself.
Please help me !

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