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jezzalencko
Contributor I
December 23, 2019
Answered

Google Assistant Setup issues with Sonos One (Gen2)

  • December 23, 2019
  • 75 replies
  • 20934 views

Hi,

I’ve seen slight variations to this issue on other threads but none that quite address it.

Problem

Google assistant was not working on the Sonos One speaker (the microphone was not active and not illuminated).

In an attempt to resolve this issue I unlinked the Sonos from Google and tried re-linking.

 

Now the situation is that when I go to re-activate the GA service within the Sonos App the following happens:

1.) I'm prompted to add GA to my Sonos

2.) On the "select rooms" page I select the Sonos

3.) I press "add to google assistant" button and I'm re-directed to GA app

4.) This then simply takes me to App Store to purchase/download GA (which I already have)!

5.) When I then go back to Sonos app it says "Linking Google account" and HANGS on this page indefinitely with a spinning wheel. 

6.) After a considerable length of time it times out and says "There was a problem adding google assistant". 

 

As a work-around for this I've tried adding/linking Sonos from the GA app itself. This is successful in adding the Sonos speaker (e.g. I can tell Google to play music from my phone to the identified/linked speaker and it works), however Google DOES NOT RECOGNISE THIS SPEAKER AS AN ASSISTANT DEVICE. 

Neither GH or GA identify the Sonos as an "Assistant Device". Previously I did have this working but it not longer works at all.

You can see the speaker itself is connected fine, however the ASSISTANT aspect of the speaker is not identified by Google.

 

Other things I've checked/fixed:

  • Language was the same
  • Default music service same in GH/GA and Sonos (Spotify premium in this case, which I re-authorised)
  • Power cycled Sonos
  • Closed apps and restarted them
  • Removed the Home and created a new one again and linked devices fresh

Any ideas on resolving this would be much appreciated. I’m actually surprised more people haven’t experienced this!

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      Best answer by alxndrdvl

      I was able to fix the issue on my end thanks to someone’s contribution on another thread.

       

      When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead? 
       

      If it redirects you to the App Store, that’s where the problem is (that was the case for me).
       

      This solved the issue for me :

       

      Copy the URL from safari and edit it somewhere else.

      If you have it like this:

      https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

       

      Change it to: 

      googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

       

      Replace XXXXX with whatever the numbers/letters you have on your end.

      75 replies

      Show previous replies
      Anonymous
      February 12, 2020

      Hello @Ronald_vdL. I understand your frustration about Google Assistant, and appreciate the feedback. Are you trying to to add Google Assistant from an iPad by chance? We have noticed a small bug with adding Google assistant from an iPad. As a workaround, are you able to add Google Assistant from your phone? 

       

      Either way, we would like to have you submit a diagnostic of your system and reply back with the confirmation number. This will allow is to see how your system is functioning, and help provide a resolution.

      Ronald_vdL
      Lyricist II
      February 13, 2020

      Hi Richard, thank you for picking this up. The diagnostic report number is 538701151

       

      The Google landingpage for “help” is https://support.google.com/assistant/answer/7553609?p=device_set_up&visit_id=637171794616766985-4200813364&rd=1

       

      But it’s non existent. Maybe you have connections with Google to alert them that this doesn’t help

      Anonymous
      February 13, 2020

      That is strange, we can certainly inform them of any bugs we encounter with Assistant on Sonos and work with them to resolve them. That being said, this appears to be a bug with their support articles. You would need to reach out to them to let them know about that. However, I would give it a day, as they could be performing maintenance on their site, or moving articles around. 

       

      The diagnostic shows that your speaker is getting an inconsistent connection to the internet. How far from the router is this speaker? 

      Oeli
      Lyricist I
      February 17, 2020

      This is extremely frustrating. Google assistant has always worked fine on my device so I recommended my dad to get a Sonos device. So far we’ve been spending three nights trying to get the assistant to work on the device but we keep running into these issues over and over again. There are so many people reporting this problem that Sonos really ought to warn people that this currently broken. 

      Ronald_vdL
      Lyricist II
      February 17, 2020

      It would indeed be nice to have some clue of where to start. I tried changing the wifi, but that didn’t work. Installing and re-installing, but no change. I don’t have any device with a previous iOS, but if that would work, I would know where to look for the solution. Then again, if that causes the issue I would expect Sonos/Google to come with an update.

      Anonymous
      February 18, 2020

      Hello Ronald. I would like to move your case over to our phone team for live troubleshooting. To do so, I am going to send you a direct message for more information. 

       

      @Oeli. Welcome to the Community. Are you having issues adding Google Assistant, or is it not responding when you ask it to perform commands? Would you also mind submitting a diagnostic report, and provide the confirmation number in your next reply?

      DmitryZ
      Lyricist I
      April 6, 2020

      Hey everyone, looks like the changing URL has worked for most of you, but there’s a potential fix in place now in the latest version of the Google Assistant app. If you’re still having trouble, you can try to delete the Google Assistant App from your iOS device. Then attempt to add Google Assistant from the Sonos app once more, this time you should be guided to "get" the Google Assistant App, tap get and once downloaded discovery should start. If that doesn’t work, trash both the Google Assistant app and also the Google Home App if installed and try again.

      Easy and straight forward solution, works perfect for me, thank you!

       

      BerryV
      Lyricist II
      May 18, 2020

      I am still having issues connecting the Google Assistant. I installed 2 Sonos One speakers and a Playbar as surround system. However, I cannot connect to Google Assistant. Still no fix for this issue?

      Anonymous
      May 19, 2020

      @BerryV Thank you for bringing your concerns to us here and welcome to the Sonos Community. Have you spoken to anyone in our Dutch Forum? We can see that you tried to submit us a diagnostic report but it is showing as incomplete. We do not know your network topology but I would advise that you do a full wifi network and Sonos product power re-boot off/on for 30 seconds with no lights. When everything is reconnected confirm that your Sonos Ones are setup in their own room names and not part of a surround setup. If they are then remove then as surrounds and confirm in the rooms tab in the Sonos app that they have their own room names. I would then ask that you re-attempt to send us a diagnostic report number and hold on to it.

      Next, confirm your Google Assistant is setup in one or both Sonos One units. You can then voice command tests for the weather or a joke and then try a music service. If there are no issues then set them back up as surrounds in your system. If you have any failures in the setup steps or testing the voice commands then follow up here with what issues are happening and at what point in the setups. We will also want to see a second diagnostic report number in your reply.

      Lastly, as part of the follow up information needed if you’re having issues is that we will need your full network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged).

      BerryV
      Lyricist II
      May 20, 2020

      Dear John, thanks for your response. Based on your feedback, I have been able to install Google assistant on the Sonos One speakers. However, if I try to connect these speakers back to the Playbar and Sub as surround speakers, Google Assistant disappears from the setup. 

      I have sent diagnostic information (confirmation nr 803751036) of my set up without surround sound.

      I am using an Arris Connect Box Eurodocsis 3.0 modem with 802.11ac Wave 2 wifi-standaard supplied by my provider. In addition an Apple Time Capsule router/access point  with the same SSID and password as the modem. Finally, a Ziggo Next 4K Ultra HD (UHD) decoder for HD TV including playback and cloud storage. The Sonos Playbar is connected to the decoder as my tv does not have a S/PDIF connector.

      The following equipment is connected to the network

      Apparaatnaam   IP-adres Snelheid (Mb/s) Verbonden via
      AppleTV-404     1000 Ethernet
      AppleTV-404     1000 Ethernet
      Apple Time Capsule     1000 Ethernet
      Apple Time Capsule     1000 Ethernet
      Miele-     1000 Ethernet
      Miele-     1000 Ethernet
      Miele-     1000 Ethernet
      Miele-     1000 Ethernet
      Fibaro HC 2     1000 Ethernet
      Fibaro HC 2     1000 Ethernet
      SonosZP     1000 Ethernet
      SonosZP     1000 Ethernet
      EPSONF24430     1000 Ethernet
      SonosZP     1000 Ethernet
      SonosZP     1000 Ethernet
      SonosZP     1000 Ethernet
      SonosZP     1000 Ethernet
      SonosZP     1000 Ethernet

       

      The Miele connections are kitchen appliances provided with miele@home functionality. 

      Hopefully, you are able to provide a solution where I can use my Sonos One speakers together with the SUB and Playbar for surround sound and still have Google Assistant working on the speakers.

      Looking forward to your response.

       

      **Moderator Note: Please censor personal information when posting.**

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