Contributor I

Answered

Google Assistant Setup issues with Sonos One (Gen2)

Forum|Forum|6 years ago
December 23, 2019
75 replies
20937 views

Hi,

I’ve seen slight variations to this issue on other threads but none that quite address it.

Problem

Google assistant was not working on the Sonos One speaker (the microphone was not active and not illuminated).

In an attempt to resolve this issue I unlinked the Sonos from Google and tried re-linking.

Now the situation is that when I go to re-activate the GA service within the Sonos App the following happens:

1.) I'm prompted to add GA to my Sonos

2.) On the "select rooms" page I select the Sonos

3.) I press "add to google assistant" button and I'm re-directed to GA app

4.) This then simply takes me to App Store to purchase/download GA (which I already have)!

5.) When I then go back to Sonos app it says "Linking Google account" and HANGS on this page indefinitely with a spinning wheel.

6.) After a considerable length of time it times out and says "There was a problem adding google assistant".

As a work-around for this I've tried adding/linking Sonos from the GA app itself. This is successful in adding the Sonos speaker (e.g. I can tell Google to play music from my phone to the identified/linked speaker and it works), however Google DOES NOT RECOGNISE THIS SPEAKER AS AN ASSISTANT DEVICE.

Neither GH or GA identify the Sonos as an "Assistant Device". Previously I did have this working but it not longer works at all.

You can see the speaker itself is connected fine, however the ASSISTANT aspect of the speaker is not identified by Google.

Other things I've checked/fixed:

Language was the same
Default music service same in GH/GA and Sonos (Spotify premium in this case, which I re-authorised)
Power cycled Sonos
Closed apps and restarted them
Removed the Home and created a new one again and linked devices fresh

Any ideas on resolving this would be much appreciated. I’m actually surprised more people haven’t experienced this!

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Best answer by alxndrdvl

I was able to fix the issue on my end thanks to someone’s contribution on another thread.

When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead?

If it redirects you to the App Store, that’s where the problem is (that was the case for me).

This solved the issue for me :

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

Show previous replies

W

WoodbridgeDave

Lyricist I

Same problems for me. I have several Sonos devices but only one Play One with in built mic. Not sure if the mic light is supposed to come on in response to the wake up “Hey Google”. I have reinstalled both Google Home & Google Assistant. Unlinked and linked devices to no avail. I can control the devices through the Google Assistant app on my device but not directly.

i have not tried the URL hack and may give that a go later but am more likely to return the speaker for one without the mic as this is more hassle than it is worth.

i am running on iOS 13.3 and all software versions are latest.

i don’t have Alexa elsewhere so don’t want to go down the road of installing another assistant just for a smart speaker.

R

rwamoore

Lyricist I

Just going to add my 2 cents. I agree with the rest here, extremely frustrating first experience with sonos. I will be returning my Sonos one which I got for Christmas and will not be dealing with this company again. total crap.

D

Doug Ames

Headliner I

Yes, I had that problem too when I attempted to remove and re-add my Sonos speakers to see if it would fix some of the ongoing issues with GA on Sonos. Not sure how I got around it myself, but I got past it eventually.

J

jman9

Lyricist I

Just got this speaker and have had no luck getting this to work for the first time setup, latest iOS 13, latest Sonos app and Google Assistant app and it just hangs on a loading screen in the Sonos app no app store redirect no redirect to Google Assistant app nothing then it says it has run into a problem. Any ideas? The URL method cannot be used as I can't even get up to that stage.

J

jrlanteri

Lyricist I

Worked with Support to resolve issue for IOS 13.3.

Workaround:

If installed, remove both Google Home and Google Assistant.
Force restart iphone and proceed with workflow for adding Google Assistant.

I was able to add Google Assistant after these steps. Seems the Google Home app was causing a conflict.

T

thuebay

Lyricist I

I don’t get this URL work around🤷‍♂️

what xxxx letters on my end? And isn’t it All done via app and not via browser.

O

Owhylie

Lyricist I

thanks for advice here. simpler still I found if I copied the safari address that it sends you to from the Sonos app and pasted that into iOS chrome bowser the set up then worked fine.

L

lejlollipop

Lyricist I

I was able to fix the issue on my end thanks to someone’s contribution on another thread.

When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead?

If it redirects you to the App Store, that’s where the problem is (that was the case for me).

This solved the issue for me :

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

Hi,

I’m facing the same problem as above, and will try to fix it as you are suggesting, but wondering: Where do I find which numbers/letters to use instead of XXXX?

Thanks in advance!

L

lejlollipop

Lyricist I

Hi,

I’m facing the same problem as above, and will try to fix it as you are suggesting, but wondering: Where do I find which numbers/letters to use instead of XXXX?

Thanks in advance!

X

Xcntrk

Contributor I

thanks for advice here. simpler still I found if I copied the safari address that it sends you to from the Sonos app and pasted that into iOS chrome bowser the set up then worked fine.

OMG, this is the best answer out of the lot!!! I tried the URL manipulation, failed and doesn’t work in GA. I tried uninstalling GA and GA-Home, that just takes forever and didn’t fix the issue (got some weird Oauth redirect that hangs). Finally, just copy the URL from Safari that the Sonos app forwards you to during the setup process (the one where it’s supposed to launch GA). Paste that into another browser such as Chrome, and viola! Works like a champ! Now if I only didn’t waste 2 days on this...

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