Contributor I

Answered

Google Assistant Setup issues with Sonos One (Gen2)

Forum|Forum|6 years ago
December 23, 2019
75 replies
20934 views

Hi,

I’ve seen slight variations to this issue on other threads but none that quite address it.

Problem

Google assistant was not working on the Sonos One speaker (the microphone was not active and not illuminated).

In an attempt to resolve this issue I unlinked the Sonos from Google and tried re-linking.

Now the situation is that when I go to re-activate the GA service within the Sonos App the following happens:

1.) I'm prompted to add GA to my Sonos

2.) On the "select rooms" page I select the Sonos

3.) I press "add to google assistant" button and I'm re-directed to GA app

4.) This then simply takes me to App Store to purchase/download GA (which I already have)!

5.) When I then go back to Sonos app it says "Linking Google account" and HANGS on this page indefinitely with a spinning wheel.

6.) After a considerable length of time it times out and says "There was a problem adding google assistant".

As a work-around for this I've tried adding/linking Sonos from the GA app itself. This is successful in adding the Sonos speaker (e.g. I can tell Google to play music from my phone to the identified/linked speaker and it works), however Google DOES NOT RECOGNISE THIS SPEAKER AS AN ASSISTANT DEVICE.

Neither GH or GA identify the Sonos as an "Assistant Device". Previously I did have this working but it not longer works at all.

You can see the speaker itself is connected fine, however the ASSISTANT aspect of the speaker is not identified by Google.

Other things I've checked/fixed:

Language was the same
Default music service same in GH/GA and Sonos (Spotify premium in this case, which I re-authorised)
Power cycled Sonos
Closed apps and restarted them
Removed the Home and created a new one again and linked devices fresh

Any ideas on resolving this would be much appreciated. I’m actually surprised more people haven’t experienced this!

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Best answer by alxndrdvl

I was able to fix the issue on my end thanks to someone’s contribution on another thread.

When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead?

If it redirects you to the App Store, that’s where the problem is (that was the case for me).

This solved the issue for me :

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

Show previous replies

M

Mad Maelstrom

Contributor I

Worked like a charm - thank you

Ryan S

Retired Sonos Staff

Hey everyone, looks like the changing URL has worked for most of you, but there’s a potential fix in place now in the latest version of the Google Assistant app. If you’re still having trouble, you can try to delete the Google Assistant App from your iOS device. Then attempt to add Google Assistant from the Sonos app once more, this time you should be guided to "get" the Google Assistant App, tap get and once downloaded discovery should start. If that doesn’t work, trash both the Google Assistant app and also the Google Home App if installed and try again.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

S

sandjam

Lyricist III

Hey everyone, looks like the changing URL has worked for most of you, but there’s a potential fix in place now in the latest version of the Google Assistant app. If you’re still having trouble, you can try to delete the Google Assistant App from your iOS device. Then attempt to add Google Assistant from the Sonos app once more, this time you should be guided to "get" the Google Assistant App, tap get and once downloaded discovery should start. If that doesn’t work, trash both the Google Assistant app and also the Google Home App if installed and try again.

So you want to delete my google apps and lose over 100 smart devices setup inside those apps , plus my routines, rooms etc?

Ryan S

Retired Sonos Staff

Those settings should all be cloud based, not in the app running on your phone. Deleting it from your phone shouldn’t cause any of those connections to be affected.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

B

BeanAU

Lyricist I

Had the same issue with setup, not a great initial experience with this product or company :(

In the end I had to use my partners phone and for some reason that worked (despite also sending us to the App Store instead of the google assistant app).

An hour on Christmas morning that could’ve been spent with family instead of being frustrated at what is supposed to be an easy setup process (as it has been for every other Google connected device I have purchased)!

U

User75974

Contributor I

I tried what Ryan suggested, first removed google assistant and reinstalled. No luck. I then removed google home and reinstalled. I don’t get sent to the App store anymore. I actually do get to the point where it finds my device but after I hit “ALLLOW” I get the error “oops there was a problem”. I hit try again but this time it does not find my speaker. Argh. This is very frustrating.

Just an FYI- I did try from my Android tablet, did not work either. I am going to try from an older iPad. Sonos App does not work on old iPhone :(

S

sandjam

Lyricist III

Those settings should all be cloud based, not in the app running on your phone. Deleting it from your phone shouldn’t cause any of those connections to be affected.

Tried deleting both apps and reinstalling. Unplugged speaker and tried again. Same issue. Cannot get assistant added. I don’t want to unlink Sonos as I am afraid I won’t be able to get those speakers (3 of them) I already successfully did before, linked back up again.

This has to be a Sonos software issue. I link 1 and it worked a few weeks ago before an update.

Had a problem with 2 more with same iPad, but then tried my phone and they connected.

So now I have one more and can’t get it to connect with same phone I just used. It is like a once and done thing per device.

Not sure what else to do.

C

chasen4r1

Lyricist I

Hi,

I’ve seen slight variations to this issue on other threads but none that quite address it.

Problem

Google assistant was not working on the Sonos One speaker (the microphone was not active and not illuminated).

In an attempt to resolve this issue I unlinked the Sonos from Google and tried re-linking.

Now the situation is that when I go to re-activate the GA service within the Sonos App the following happens:

1.) I'm prompted to add GA to my Sonos

2.) On the "select rooms" page I select the Sonos

3.) I press "add to google assistant" button and I'm re-directed to GA app

4.) This then simply takes me to App Store to purchase/download GA (which I already have)!

5.) When I then go back to Sonos app it says "Linking Google account" and HANGS on this page indefinitely with a spinning wheel.

6.) After a considerable length of time it times out and says "There was a problem adding google assistant".

As a work-around for this I've tried adding/linking Sonos from the GA app itself. This is successful in adding the Sonos speaker (e.g. I can tell Google to play music from my phone to the identified/linked speaker and it works), however Google DOES NOT RECOGNISE THIS SPEAKER AS AN ASSISTANT DEVICE.

Neither GH or GA identify the Sonos as an "Assistant Device". Previously I did have this working but it not longer works at all.

You can see the speaker itself is connected fine, however the ASSISTANT aspect of the speaker is not identified by Google.

Other things I've checked/fixed:

Language was the same
Default music service same in GH/GA and Sonos (Spotify premium in this case, which I re-authorised)
Power cycled Sonos
Closed apps and restarted them
Removed the Home and created a new one again and linked devices fresh

Any ideas on resolving this would be much appreciated. I’m actually surprised more people haven’t experienced this!

This worked for me! After a full day of frustration - my Beam worked with GA then suddenly did not and could not set it up - I finally have it back.

thanks.

Stuart_49

The deleting the Google Assistant app worked for me. whew! I did that after trying again and again with the URL edit process...

J

JCJakobsson

Lyricist I

Maybe this can help some of you.

I had a ton of problems that are now solved. I couldn’t get the mic to work, it turned out that Alexa had to be activated or/and likewise GA.

I had problem doing so, so the solution for me was:

Alexa:

Change country in my profile at Sonos.com to U.S, then Alexa worked and the mic started.

G.A:

Go through all my devices and make sure that they all have the same account logged in.

I found that on my iPad I was logged in to an old account, logged out and in to the same account as my iPhone. Then connecting the G.A. In Sonos app worked.

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