Contributor I

Answered

Google Assistant Setup issues with Sonos One (Gen2)

Forum|Forum|6 years ago
December 23, 2019
75 replies
20928 views

Hi,

I’ve seen slight variations to this issue on other threads but none that quite address it.

Problem

Google assistant was not working on the Sonos One speaker (the microphone was not active and not illuminated).

In an attempt to resolve this issue I unlinked the Sonos from Google and tried re-linking.

Now the situation is that when I go to re-activate the GA service within the Sonos App the following happens:

1.) I'm prompted to add GA to my Sonos

2.) On the "select rooms" page I select the Sonos

3.) I press "add to google assistant" button and I'm re-directed to GA app

4.) This then simply takes me to App Store to purchase/download GA (which I already have)!

5.) When I then go back to Sonos app it says "Linking Google account" and HANGS on this page indefinitely with a spinning wheel.

6.) After a considerable length of time it times out and says "There was a problem adding google assistant".

As a work-around for this I've tried adding/linking Sonos from the GA app itself. This is successful in adding the Sonos speaker (e.g. I can tell Google to play music from my phone to the identified/linked speaker and it works), however Google DOES NOT RECOGNISE THIS SPEAKER AS AN ASSISTANT DEVICE.

Neither GH or GA identify the Sonos as an "Assistant Device". Previously I did have this working but it not longer works at all.

You can see the speaker itself is connected fine, however the ASSISTANT aspect of the speaker is not identified by Google.

Other things I've checked/fixed:

Language was the same
Default music service same in GH/GA and Sonos (Spotify premium in this case, which I re-authorised)
Power cycled Sonos
Closed apps and restarted them
Removed the Home and created a new one again and linked devices fresh

Any ideas on resolving this would be much appreciated. I’m actually surprised more people haven’t experienced this!

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Best answer by alxndrdvl

I was able to fix the issue on my end thanks to someone’s contribution on another thread.

When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead?

If it redirects you to the App Store, that’s where the problem is (that was the case for me).

This solved the issue for me :

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

Show previous replies

R

Renever

Lyricist I

I was able to fix the issue on my end thanks to someone’s contribution on another thread.

When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead?

If it redirects you to the App Store, that’s where the problem is (that was the case for me).

This solved the issue for me :

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

Worked like a charm. Thanks!

S

Shawn OBrien

Lyricist I

I was able to fix the issue on my end thanks to someone’s contribution on another thread.

When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead?

If it redirects you to the App Store, that’s where the problem is (that was the case for me).

This solved the issue for me :

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

Thank you so much! Wasted so many hours on this yesterday and today - the above worked perfectly!!!!

Ryan S

Retired Sonos Staff

Thanks for sharing alxndrdvl! There’s currently an issue the team is working on with using iOS 13 to set up Google Assistant, which was mentioned in this thread. We’re working to get it resolved as quickly as possible.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

R

roades1

Lyricist I

Ryan - What do you think the eta is of having a fix in place for this issue?

S

samholford

Lyricist I

Thanks alxndrdvl. Works

R

roades1

Lyricist I

I’ve tried the fix above and now get an error on Google Assist that says “There may be a problem”

Anyone else get that and if so any ideas on a fix?

E

enteractive

Lyricist I

Thnx alxndrdvl, it worked!

K

Kungsten

Lyricist III

I’ve tried the fix above and now get an error on Google Assist that says “There may be a problem”

Anyone else get that and if so any ideas on a fix?

I first had the same issue on my iphone. I then tried setting it up on my ipad instead, and it turned out I got different XXXXX on that device. (Iphone added XXXXX%26). Using the string from the ipad worked fine.

K

kmichaela

Lyricist I

the change in the url does work but then google assistant says there is no device found after ‘looking for devices,’ Ive been struggling with this all morning

S

sandjam

Lyricist III

Tried all the suggestions above and no luck. About to return all these speakers. Sonos is the worst at software.

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