Contributor I

Answered

Google Assistant Setup issues with Sonos One (Gen2)

Forum|Forum|6 years ago
December 23, 2019
75 replies
20934 views

Hi,

I’ve seen slight variations to this issue on other threads but none that quite address it.

Problem

Google assistant was not working on the Sonos One speaker (the microphone was not active and not illuminated).

In an attempt to resolve this issue I unlinked the Sonos from Google and tried re-linking.

Now the situation is that when I go to re-activate the GA service within the Sonos App the following happens:

1.) I'm prompted to add GA to my Sonos

2.) On the "select rooms" page I select the Sonos

3.) I press "add to google assistant" button and I'm re-directed to GA app

4.) This then simply takes me to App Store to purchase/download GA (which I already have)!

5.) When I then go back to Sonos app it says "Linking Google account" and HANGS on this page indefinitely with a spinning wheel.

6.) After a considerable length of time it times out and says "There was a problem adding google assistant".

As a work-around for this I've tried adding/linking Sonos from the GA app itself. This is successful in adding the Sonos speaker (e.g. I can tell Google to play music from my phone to the identified/linked speaker and it works), however Google DOES NOT RECOGNISE THIS SPEAKER AS AN ASSISTANT DEVICE.

Neither GH or GA identify the Sonos as an "Assistant Device". Previously I did have this working but it not longer works at all.

You can see the speaker itself is connected fine, however the ASSISTANT aspect of the speaker is not identified by Google.

Other things I've checked/fixed:

Language was the same
Default music service same in GH/GA and Sonos (Spotify premium in this case, which I re-authorised)
Power cycled Sonos
Closed apps and restarted them
Removed the Home and created a new one again and linked devices fresh

Any ideas on resolving this would be much appreciated. I’m actually surprised more people haven’t experienced this!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by alxndrdvl

I was able to fix the issue on my end thanks to someone’s contribution on another thread.

When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead?

If it redirects you to the App Store, that’s where the problem is (that was the case for me).

This solved the issue for me :

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

S

Sonos Portugal

Lyricist I

Hi, did you get any result?

R

Renever

Lyricist I

I am having the same problem.

M

Maverik

Lyricist II

I have exactly the same problem. Does Google/Sonos have problem with their services?

K

Krokanen

Lyricist I

I have the same issue… please look in to this asap. Same issue with both Gen 1 and Gen 2

B

Basse

Contributor II

I have the same problem, can’t reconnect Sonos to google assistant app. Do Sonos have a fix?

A

alxndrdvl

Lyricist II

Same exact problem with the 2 Sonos one I’ve just bought. Spent 1h30 on the phone with Sonos customer support and they were not able to help…

i litterally bought these speakers BECAUSE of that feature and now it’s not working....

i read somewhere that it might be iOS13 related? Are you all connecting on both apps though iOS13?

B

Basse

Contributor II

Same exact problem with the 2 Sonos one I’ve just bought. Spent 1h30 on the phone with Sonos customer support and they were not able to help…

i litterally bought these speakers BECAUSE of that feature and now it’s not working....

i read somewhere that it might be iOS13 related? Are you all connecting on both apps though iOS13?

Yes

B

beckysalmon2

Lyricist I

I am having this same issue Aswell I just cannot get my GA to link it’s driving me crazy 😡

M

mwat

Lyricist I

Same issue here. Quite a lot of money for something that doesn’t work out the box as it should.

A

alxndrdvlAnswer

Lyricist II

I was able to fix the issue on my end thanks to someone’s contribution on another thread.

When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead?

If it redirects you to the App Store, that’s where the problem is (that was the case for me).

This solved the issue for me :

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

Show more replies

Sign up

Login to the community