Google Assistant room assignment PROBLEMS

briguybb, Yes playing music still works, and while going back-and-forth with Sonos they kept bringing that up “...but the music plays, right?”  I opened a case with Google Home team.  They made a few suggestions which did not help and they suggested I contact Sonos because according to Google this is a Sonos issue (surprise!).   So Sonos says it’s a Google problem, and Google says it’s a Sonos problem.  In my last volley with Google I did tell them that this is happening to many Sonos customers.  Waiting to hear back from Google.

Oh and P.S. once I agreed to contact Google, Sonos quit contacting me even though the issue was not resolved.

I’ve seen this sort of thing come up before, resolved at times by completely re-creating whole new rooms between smart devices and Home, but nothing specific or a new known issue currently that I have heard about. 

Sonos players in this situation are acting like a middle man, we don’t cache any smart home devices or systems, that’s all handled by the Google Assistant, which is why you were directed that way. 

This should 100% not be needed, but if you want to try another suggestion that’s a bit extreme, disconnect Google Home from Sonos, remove Sonos devices from Home and delete any preferred speakers in rooms using Sonos. Remove the Google Assistant from your players and system as well. Then wait 24 hours (so that the Assistant cache can be cleared), and try the set up fresh. 

I’ve also sent up your case with the support team for review so that another set of eyes can look into it. They may reach out to follow up.

Thank you @Ryan S.   I have attempted unlinking Sonos from Google Home already (a few times).   

• I go to Google Home and unlink Sonos
• When I do this all Sonos devices automatically disappear from Google Home
• I am only ever able to configure Google devices as preferred speakers, so Sonos speakers were never listed as preferred.  (This keeps getting recommended, perhaps I’m missing something?)
• Then I go to Sonos, confirm that Google Assistant has been already removed from all devices.  (This occurred when I unlinked in Google Home)
• Then I start over from Sonos app and re-add Google Assistant to devices.
• A few times I’ve also deleted rooms from Google Home and then recreated those rooms, but that didn’t help.

I’ve never waited 24 hours though.  I’ll give that a shot.  Curious to learn more about the Assistant cache.

I don't have tons of time to mess with this during the work week, but this weekend I thought of trying to delete my entire Home from Google Home and setting it up from scratch.  If I end up doing that I’ll report back my findings.

Same issue for me. 
All Sonos speakers controls my bed room. Gotta be really careful with that ”turn on lights” command :D

Same problem here. We have Dutch as language set in Google Assistant but the problem is the same. A lot of people are complaining now about this... Do they actually read this forum? A message like 'we are working on it' would be helpful.

I agree with messages above: how couldn't they find the bug during test....

Not necessarily - there are problem threads here ending with “we are working on it” that go back more than a year with no resolution.

Hey Guys

Same problem here:

GA on Sonos Beam in my living room, thinks it’s in our bathroom.
All voice commands with no room specified goes to the bathroom :-)
The bathroom does not have any Sonos devices, but it does have a Google Nest Mini.

Have been having the issue for 1-2 weeks now - tried all kinds of relinking, but problem comes back within a couple of hours.

Regards, 
Nicolai

Welcome to the club!  

I've joined this too with 2 rooms! 😔

Same problem here :/