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Glenns_and_Roses
Collaborator II
Apr 23, 2020 5:35 PM UTC
Answered

Google Assistant room assignment PROBLEMS

I have Google Assistant on all of my Sonos devices.  And for the past year everything has worked great, including my integration with my smart home devices.   I can say things like “Google turn off the light” and it knows what room I’m in and does the right thing.

 

Today I moved a single ONE to a different room.  Re-assigned the room in the Sonos app.  Then re-assigned the room in the Google Home app.  Total chaos followed.  Now NONE of my devices know what room they are in, and turn lights on in the wrong room, or for the entire house.   I unlinked Sonos from Google Home, started over.  Didn’t help.   Then I tried moving things around to different rooms, experimented with a few things.  Didn’t help.  Unlinked a second time.  Didn’t help.    Any ideas?   It seems like when I re-link my Sonos to Google, Google still has a memory of the bad set-up.  Is there a way to totally wipe the Sonos configuration from Google and start over?  Unlinking didn’t help.

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      Nevyn72Answer
      Lyricist I
      May 21, 2020 8:35 PM UTC

      Great news, it just magically working again after that it didn't work for 3 weeks! The rooms where you are, are known again.

      At least it now works in our house, hope the glitch stays away now!

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      lewesyru93
      Lyricist II
      Apr 27, 2020 6:34 PM UTC

      THANK YOU lewesyru93!  At least now I know that I’m not losing my mind.   I have a Google Home Mini named “speaker 2” in “bedroom 2” and the lights in that room are the ones being incorrectly controlled when I tell GA on Sonos to turn a light on/off.   So I moved “speaker 2” to various rooms in my home via the GH app and viola!   My voice instructions to GA on Sonos followed it around.

       

      Now I’m just wondering why did it break now?   Everything has been working flawlessly in my home for many months and now this.   Yes I “touched it last” when I moved a Sonos ONE to a different room.  But why now?   Hmmm...

      Well that’s exactly the same! GA on Sonos will follow one of your other GA device in your home. I think it is either Google is pulling Sonos to a new room… or Sonos is assigning itself to another room. It is really hard to say… Both of Google and Sonos update its software quite frequently. Well, I suggest that just keep everything same as usual, and add the room name when asking Google. Otherwise when they fixed it someday, it will be another mess again...

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        Glenns_and_RosesAuthor
        Collaborator II
        Apr 27, 2020 6:38 PM UTC

        Unfortunately everyone in my house has already learned all the commands.  Everyone has a ceiling fan and light in the bedroom they control with “Hey Google, turn on the fan” or “turn off the light” etc.   It’s going to be a while to train everyone to say “Hey Google, turn on the fan in the mater bedroom” etc. That’s lousy.   Really takes away from the out-of-the-box functionality GA/GH provide.

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        Doug Ames
        Headliner I
        Apr 28, 2020 2:59 AM UTC

        It’s not a bug, it’s a feature. Occasional failing make your AI voice assistant seem more human. :grinning:

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          106rallye
          106rallye
          Apr 28, 2020 8:06 AM UTC

          Good to hear I'm not alone in this: https://en.community.sonos.com/google-assistant-and-sonos-229109/google-assistant-on-sonos-is-a-joke-6834241#post16422128

          Sonos might point to Google on this, but my problems seem to have started with the 11.1 Sonos update….. 

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            AFC42
            Lyricist I
            Apr 29, 2020 3:18 PM UTC

            I have just reset all my speakers, my home hub and I have turned my google assistant (which is in the kitchen) off. It started trying to turn on the living room speakers when asked to play music, having previously been linking with the Sonos unit in the kitchen properly. I theb found I couldn’t link to all of my speakers together, and some of them would drop from network. Sonos need to roll the previous update back and think agaian, I will leave the google assistant off until I see the system is stable again.

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              JonasSK
              Contributor I
              Apr 29, 2020 4:03 PM UTC

              I have the same problem. I relinked sonos with GA and it resolved the issue for one day, but now the problem is back. Please fix Sonos! Not okay with such expensive products

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                jeroenvdd1989
                Lyricist II
                Apr 29, 2020 7:46 PM UTC

                Same issue since this weekend,

                Sonos beam in living room turns on lights in room with hub..

                 

                Moving etc does nothing

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                  captain_jim1
                  Lyricist I
                  May 1, 2020 3:14 AM UTC

                  Same issue for me -- I’m not sure exactly when it started, but it was sometime within the last week. This is stupid.

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                    briguybb
                    Lyricist I
                    May 1, 2020 3:16 AM UTC

                    Wow, I thought it was just me who was having this problem.  

                    I also thought the issue was related to a Google Hub that I added to my kitchen.  No matter what room I’m in when I say “turn on the lights” it always turns on the lights in the kitchen.  

                    Hopefully there will be a fix soon.  It was great being able to just say turn on the lights and turn off.  Strangely enough the music still works when you say “Play music” in each room w/o having to say which room you’re in. 

                     

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                      106rallye
                      106rallye
                      May 1, 2020 8:22 AM UTC

                      @Ryan S Maybe Sonos has noticed the problem too?

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