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Glenns_and_Roses
Collaborator II
April 23, 2020
Answered

Google Assistant room assignment PROBLEMS

  • April 23, 2020
  • 67 replies
  • 5611 views

I have Google Assistant on all of my Sonos devices.  And for the past year everything has worked great, including my integration with my smart home devices.   I can say things like “Google turn off the light” and it knows what room I’m in and does the right thing.

 

Today I moved a single ONE to a different room.  Re-assigned the room in the Sonos app.  Then re-assigned the room in the Google Home app.  Total chaos followed.  Now NONE of my devices know what room they are in, and turn lights on in the wrong room, or for the entire house.   I unlinked Sonos from Google Home, started over.  Didn’t help.   Then I tried moving things around to different rooms, experimented with a few things.  Didn’t help.  Unlinked a second time.  Didn’t help.    Any ideas?   It seems like when I re-link my Sonos to Google, Google still has a memory of the bad set-up.  Is there a way to totally wipe the Sonos configuration from Google and start over?  Unlinking didn’t help.

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      Best answer by Nevyn72

      Great news, it just magically working again after that it didn't work for 3 weeks! The rooms where you are, are known again.

      At least it now works in our house, hope the glitch stays away now!

      67 replies

      Show previous replies
      maxxuav
      Lyricist I
      May 5, 2020

      Same issue… Very annoying! 

       

      Surely Sonos looks at these forums. What is their response to this??

        lozzd
        Lyricist II
        May 5, 2020

        Another boring +1 here but man is this annoying. Was working great for months since I got the One, and now imagine my surprise when it says cheerily, “Okay! Turning on 16 lights!” 

          godkatt
          Lyricist II
          May 10, 2020

          This is a close description to what I have encountered recently. 

          I attached two individual Sonos Ones from two rooms as rear speakers for a Beam in a third room. Now, when returned to their rooms. These Ones will only control lights in the room with the Beam by default. Now I need to specifically tell GA which room I want to activate. 

          Tried moving the units in and out to see if they 'refresh' their room status. To no avail. 

          Last attempt I tried was full unlinking, which did not work either. I guess I'll just hang back and wait for an update? //D

           

            Hass
            Trending Lyricist I
            May 10, 2020

            +1 same issue, was working fine then recently started controlling lights in a different room without a directed command

              jriley67
              Lyricist I
              May 11, 2020

              I have four devices with the same issue. “Hey Google, Turn on the lights” This turns on my four TV room lights, and not the lights in the room the Sonos is assigned. 

              I did a lot of the same as the rest of you. Fully reset, and then setup the Sonos and the Google assistant, making sure to assign the correct room. Seems to work for a few minutes, and then breaks again.

              I have reported the issue via email to Sonos. I specifically sent a link to this thread to point out this is an issue for multiple people. They are saying it will take up to a week to get back to me with a response.

                OlleJ
                Contributor I
                May 11, 2020

                I am also experiencing this exact problem. Seems like GA loses functionality every day. 

                 

                It also used to respond with a chime when I asked it to turn off the lights (in the same room), but it's now reverted back to chatty mode and responds with the annoying "turning 5 lights off in the bedroom" etc.

                  jeroenvdd1989
                  Lyricist II
                  May 11, 2020

                  @Ryan S I have a very mixed environment, and its only sonos that doesn’t handle the request correctly,
                  all the hubs, and even my Bose portable speaker does it correctly..

                  isnt that verry strange that its googles issue if it works with every other type of smartspeaker/hub?

                    slamhead
                    Lyricist I
                    May 12, 2020

                    I am also having this issue. My two Google Home devices work fine, but my 5 Sonos One’s don’t recognize the correct room.

                      phenx
                      Lyricist III
                      May 13, 2020

                      Same problem. Everything gets attached to the bedroom and suddenly all devices respond simultaneously. This is a horrible customer experience!

                       

                      I removed all the assistant devices from Google Assistant now and then removed the account link. Now at least there is no more cacophony of responses..

                       

                      All other Google Assistant devices work fine, so this MUST be a Sonos issue.

                        Glenns_and_RosesAuthor
                        Collaborator II
                        May 13, 2020

                        This should 100% not be needed, but if you want to try another suggestion that’s a bit extreme, disconnect Google Home from Sonos, remove Sonos devices from Home and delete any preferred speakers in rooms using Sonos. Remove the Google Assistant from your players and system as well. Then wait 24 hours (so that the Assistant cache can be cleared), and try the set up fresh. 

                        I’ve also sent up your case with the support team for review so that another set of eyes can look into it. They may reach out to follow up.

                         

                        Did this.

                        1. Disconnected Google Home from Sonos.  (I did this from the Google Home app, “unlink Sonos.)
                        2. After that no Sonos anything showed up on Google Home, and no Google Assistant anything showed up on Sonos.
                        3. Waited 3 days.
                        4. Set up fresh using Sonos app.

                        Bad behavior was immediate.  Same problem.

                        Next I’ll try “deleting Home” from Google Home and setting up a new home from scratch.  Maybe there’s some setting that is “stuck” and deleting the Home will help?

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