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jmkingsbury
April 26, 2023

Google Assistant responding but not doing anything

  • April 26, 2023
  • 41 replies
  • 1948 views

Hi,

My Google Assistant has suddenly stopped playing any requested tracks/radio stations. When the command is given the assistant responds in a positive way stating the correct track, station or playlist, but then nothing plays.

I have disconnected the Assistant and reconnected but nothing.

The Roam is playing tracks from the S2 app with no issues 

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    Pinned Reply By 106rallye

    Could it be the problem described here?

    ”Google Voice Assistant - Playback Failure - Full playback failure

    Identified - We've identified a problem with Google Assistant, voice requests to control Sonos and play music will likely fail, please use the Sonos app. 
    Apr 24, 2023 - 14:30 UTC”

    https://status.sonos.com

    41 replies

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    Abe Froman
    Trending Lyricist I
    May 4, 2023

    So, for over a week, a Sonos feature that has worked for years all of the sudden no longer works, and Sonos’ only response to its customers is “we know there is an issue and keep checking https://status.sonos.com/?”

    Unacceptable.  

     

      H-Town_Leo
      Lyricist III
      May 4, 2023

      So, for over a week, a Sonos feature that has worked for years all of the sudden no longer works, and Sonos’ only response to its customers is “we know there is an issue and keep checking https://status.sonos.com/?”

      Unacceptable.  

       

      Totally agree! The Google Assistant feature was the main advertised selling point of this product that affected my decision to purchase Sonos products. If they're unable to fix issue in a timely manner (which is starting to look like they're incapable of doing), I will be filing a legal claim against Sonos, not Google.

        InstantKarma2
        Lyricist II
        May 4, 2023

        Can someone from Sonos remove the ‘Answered’ tag?   Simply saying we can check the Sonus Status page is not an answer.  It’s just confirming what we already know!

        What we need to know is if a fix is in the works and when we can expect it to be implemented.

          H-Town_Leo
          Lyricist III
          May 4, 2023

          Google’s server, yes. Sonos does not have a server that runs Google’s software. Sonos passes your voice command to a Google server, and then Sonos receives and processes the data to act on from Google.

          There's no information on Google's website to corroborate your claim. Isn't it possible that Sonos made their voice enabled products to not be non-upgradable with third party software? Specifically, making their products compatible with Google's Voice Assistant is the main advertised feature of their voice enabled products. Says it right on the outside of the box - a primary factor that affected my decision to purchase any of their voice enabled products. If not fixed within 30 days, will be filing a legal warranties claim against Sonos... sending all of my equipment back to Sonos directly. Am simply not going to tolerate this sort of nonsense or inaction on their part. This issue should've been fixed within 24 hours... is now dragging on to beyond 7 days.

            H-Town_Leo
            Lyricist III
            May 4, 2023

            Can someone from Sonos remove the ‘Answered’ tag?   Simply saying we can check the Sonus Status page is not an answer.  It’s just confirming what we already know!

            What we need to know is if a fix is in the works and when we can expect it to be implemented.

            100% agree. This is just a tool to shut down comment, discussion and further, more in-depth questions.

              jacekt
              Lyricist I
              May 4, 2023

              I wouldn’t be surprised to learn there is some googles doing in that. Trial in 4 days right?

               

              106rallye
              106rallye
              May 4, 2023

              @H-Town_Leo Sorry, but you do sound a bit paranoid.

              The problem is not solved until it is solved. What information would you want? How do you know there’s been no action by Sonos?

              TheCoolDude
              Lyricist I
              May 8, 2023

              Seems to be working today. Finally!!

                Cogf16
                Contributor II
                May 9, 2023

                Mine has not responded to GA when asking to play an artist or song.  It would act like it was going to play “the Beatles” and state that, but then do nothing.  Now it says”Sorry it looks like Spotify Premium is not currently available, please try again later”  Is that progress and/or do I need to “link” Spotify?  It currently is linked and I can play spotify music using the Spotify app on my phone, but GA won’t play it with my voice command.  Thoughts?

                 

                  wwpcb00
                  Lyricist I
                  May 9, 2023

                  Having rebooted and set up system again.

                  GA tells me something has gone wrong with Sonos system when trying to play music, basically not working same as original fault . 

                   

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