Google Assistant responding but not doing anything

Forum|Forum|3 years ago
April 26, 2023
41 replies
1952 views

Hi,

My Google Assistant has suddenly stopped playing any requested tracks/radio stations. When the command is given the assistant responds in a positive way stating the correct track, station or playlist, but then nothing plays.

I have disconnected the Assistant and reconnected but nothing.

The Roam is playing tracks from the S2 app with no issues

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Pinned Reply By 106rallye

Could it be the problem described here?

”Google Voice Assistant - Playback Failure - Full playback failure

Identified - We've identified a problem with Google Assistant, voice requests to control Sonos and play music will likely fail, please use the Sonos app.
Apr 24, 2023 - 14:30 UTC”

https://status.sonos.com

Show previous replies

B

B86223

Lyricist I

Rather concerning that they “have identified a problem with Google Assistant.” Yet, what missing is the, we are working on a solution. Not convinced they are working on it.

J

Janr

Lyricist III

Keep checking https://status.sonos.com/

Nothing changed since april 24 …...

M

Marw

Lyricist I

Just had a chat with their support team and this was their answer:

”As you already know, there is indeed an outage going on with the Google Assistant, but not sure when this will get fixed. This has been on-going for 1 week, so I personally expect an update to be coming soon, but I have no ETA to share when it will get fixed.”

So at least they are working on it.

B

B86223

Lyricist I

This was the reply that I received from Sonos.

“ Hello Bxxxxxxxx,

My name is Matt and I am reaching out to you with the Sonos customer escalations team. Your e-mail in regard to Google Assistant service was forwarded to me by our CEO, Patrick Spence.

Sonos has identified that there is a technical issue between Sonos and Google Voice Assistant service. We are actively investigating the issue with our partners at Google in order to implement a fix. As of this time, we do not have an ETA.

If there are further questions that I can help with, please respond to this e-mail.

All the best.

Matt S.
Sonos | Supervisor | Contact Us

M

Magistern

Lyricist I

same problem. at least give us an honest answer!

106rallye

“Sonos has identified that there is a technical issue between Sonos and Google Voice Assistant service. We are actively investigating the issue with our partners at Google in order to implement a fix. As of this time, we do not have an ETA.”

Maybe not what you want to hear, but it seems honest to me.

H

H-Town_Leo

Lyricist III

I agree with previous comments, Sonos is turning in to an unreliable partner for customers as I've not been able to find any substantiating information on Google's website confirming said outage. Why is Sonos implying that the outage is with Google? On who's end is the issue with? Sonos or Google. Also, why isn't Sonos updating clients on an expected fix or estimated time to fix. I'll never ever use Sonos' proprietary voice assistant. Besides, I signed up with the full and reasonable expectation and promise as advertised that Sonos' voice enabled speakers work with Google Voice Assistant as my home is a Google home. When is this going to be fixed as I rely on Google Assistance to function all of my Sonos speakers and most other smart products in my home. I have no desire to use the Sonos app just to play music.

H

H-Town_Leo

Lyricist III

No, Sonos is not down. However, it appears that the server that Google has dedicated to the Google Voice Assistant process for Sonos is experiencing difficulties.

Who's server, Sonos' or Google's? I doubt seriously Google has a dedicated server for any non Google product.

H

H-Town_Leo

Lyricist III

There has been no upgrade to disable GA. There is an outage on GA at the moment though, see https://status.sonos.com, maybe that is what you’re experiencing? I have not read this was caused by an update on the Sonos side of things. Asking for a refund after three days of seeing an admitted fault is a bit much, too.

Reding in this fault a set up by Sonos to move you to SVC seems a bit paranoid to me.

I share your sentiment that Sonos’ move away from Google Assistant on the Era speakers is a bad decision, especially for people who do not speak one of the “Big Five” languages. Like Dutch, also my native language, since neither Alexa, nor SVC is available in Dutch, if that is what you mean. I understand though that you can still command the Era’s with a Nest Mini.

I think you’re wrong about the S1/S2 split. The (ultimate, it must be said) decision to keep supporting S1 systems, affecting people with systems more than fifteen years old, was to be applauded. The choice to split to an S2 version seemed technically unavoidable.

You could give in to Google by buying a couple of Nest Mini’s, though admittedly that would be no solution for the Roam. Not need to sell the IKEA’s.

How do you know there's been no upgrade to disable GA? I've not been able to find any information on a GA outage from Google. Please, enlighten is all with your vast and intimate knowledge on this subject by transparently providing the exact source of your information backing up your claims. Thank you.

Airgetlam

Google’s server, yes. Sonos does not have a server that runs Google’s software. Sonos passes your voice command to a Google server, and then Sonos receives and processes the data to act on from Google.

Bruce

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